topic imagePROGRAF TZ-30000: printing incredible slow and leaving 6" border on the top of each print in Production Printing

imagePROGRAF TZ-30000: printing incredible slow and leaving 6" border on the top of each print

SAE — Tue, 29 Oct 2024 05:10:13 GMT

We're using the TZ-30000 in our office, and it's printing much slower than advertised. We mostly print 24x36 black and white drawings from AutoCAD.

It’s advertised to print a D-size sheet in 14 seconds, but the fastest I can achieve at the lowest resolution is 45 seconds for a D print. On standard settings, it takes 65 seconds. Any ideas on how to get closer to the advertised printing speed?

Additionally, it’s really frustrating that the printer leaves a 6" empty border at the top of each 24x36 print. This means it’s cutting the paper at 30" instead of 24". Is there any way to fix this?

We're using 36" rolls

Re: imagePROGRAF TZ-30000: printing incredible slow and leaving 6" border on the top of each pr

BobbyTaters — Mon, 04 Nov 2024 18:32:13 GMT

Did you ever find a fix for this? We have the same issue. The blank space on the printouts is quite frustrating.

Re: imagePROGRAF TZ-30000: printing incredible slow and leaving 6" border on the top of each pr

Sonya1 — Wed, 06 Nov 2024 15:06:36 GMT

Hi SAE,

Based on the issue you're experiencing, I recommend that you contact our Large Format Printer telephone support at 1-800-423-2366 (press option 1 then option 3 for Large Format Printers), Monday through Friday from 8:00 AM to 6:00 PM EST, excluding holidays. I hope this is helpful.

Re: imagePROGRAF TZ-30000: printing incredible slow and leaving 6" border on the top of each pr

Corcon — Tue, 19 Nov 2024 19:32:42 GMT

Any solution on this?