Canon pro 4000 not printing the exact size as specified from Photoshop 24

CKFineArt — Sat, 12 Oct 2024 15:29:50 GMT

I have been having a problem with the printer not printing specific custom sizes for example, I want a print that is exactly 36"x36" but what I get is 36" wide and 35.5" long. I have know idea how to correct it other than reconfiguring the size in Photoshop. It has been time consuming and a huge waste of materials getting things corrected.

I have owned the printer for at least 6 years and never had this issue until the last year or so. I print from Photoshop and it is the latest version.

If anybody can offer up a solution I would sooo appreciate it. CK

Re: Canon pro 4000 not printing the exact size as specified from Photoshop 24

Patrick — Tue, 15 Oct 2024 18:29:13 GMT

Hi CKFineArt,

It is recommended that you contact technical support via phone for assistance. There is NO charge for this call. Please dial 1-800-423-2366, Monday-Friday 8:00 am to 8:00 pm Eastern Time, excluding holidays. A Technical Support Representative can determine the cause of the issue and resolve it for you quickly via phone.

topic Canon pro 4000 not printing the exact size as specified from Photoshop 24 in Production Printing

Canon pro 4000 not printing the exact size as specified from Photoshop 24

Re: Canon pro 4000 not printing the exact size as specified from Photoshop 24