topic Re: imagePROGRAF TM-200 needs ARM64 Driver for new Surface Pro in Production Printing

imagePROGRAF TM-200 needs ARM64 Driver for new Surface Pro

alexrwhibley — Fri, 23 Aug 2024 16:17:21 GMT

I am running Windows 11 ARM64 edition on my Surface Pro and trying to print to a large format TM-200, which is installed on our network.

I have been able to print to it on my old surface, but the driver dosent seem compatible.

any help or workarounds would be greatly appreciated

Re: imagePROGRAF TM-200 needs ARM64 Driver for new Surface Pro

Sonya1 — Tue, 27 Aug 2024 14:15:17 GMT

Hi alexrwhibley,

We do not support using our imagePROGRAF printers with ARM/ARM64. You will need to continue to use your TM-200 with your old surface or another computer that is not an ARM system. I hope this is helpful.

Re: imagePROGRAF TM-200 needs ARM64 Driver for new Surface Pro

alexrwhibley — Sat, 31 Aug 2024 15:39:28 GMT

Thanks @sonya1

I should have researched more before purchasing an ARM64 product it is not proving a good experience so far 😞

Re: imagePROGRAF TM-200 needs ARM64 Driver for new Surface Pro

shadowsports — Sat, 31 Aug 2024 16:27:32 GMT

@alexrwhibley,

I suggest you visit the Canon USA website. Use the [+]Feedback link in the upper right-hand corner, select product and make the feature request.

I think wider support for printers might be possible at some point. I know others would like to see DPP support as well, but that's going to take time and I have no idea what's involved to accomplish this.