topic Re: Changing sender address for scan and send to email for Imagerunner in Production Printing

Changing sender address for scan and send to email for Imagerunner

Errol — Tue, 25 Aug 2015 19:40:58 GMT

I recently took a new position with a company that uses Canon network copiers. Until now, all of my copier experience was with brand 'X' and I am at a loss for finding out how to change the sender when scanning to email.

Right now, our copier sends emails on behalf of a former employee, rather than a service account. I cannot find anywhere in the settings where his account info can be changed.

Re: Changing sender address for scan and send to email for Imagerunner

Jenine — Tue, 25 Aug 2015 19:54:45 GMT

Hi Errol!

Welcome to the Canon Forums and thanks for posting!

Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you! If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area!

Re: Changing sender address for scan and send to email for Imagerunner

pottersauce — Wed, 09 Aug 2017 18:24:59 GMT

I know that this original post was two years ago, but in case anyone else runs into this issue and would rather fix this on their own, I'll share what I know. Through a great amount of fiddling, I have fixed my email address sending on behalf of an old email address.

Once you are in the Administrator view, I went to Device>Network>Protocols>Change

Near the bottom of the available options, I was able to change the email address there and save it.

Hope this helps anyone else who needed this info!

Re: Changing sender address for scan and send to email for Imagerunner

Rekaburb — Wed, 28 Aug 2024 15:17:04 GMT

How to set the Sender email address in Canon printers via the IP Remote UI Portal

Settings/Registration

Send

Network Settings – E-mail/I-fax settings