topic Re: IPF 6400 printer issues continue in Production Printing

IPF 6400 printer issues continue

denjes2 — Wed, 10 Feb 2021 17:25:31 GMT

I bought my printer about 6 years ago. I have regularly had the hardware code come up for the right-side printhead over at least the past 3 years. I have replaced it 3 times. I don't do a lot of volume printing but I do print 3-4 times a week. I've had Canon come out at three years ago and replaced the head for me. It was very expensive. Since then, I have done it myself. This doesn't make any sense to me. The most recent head lasted a couple of months before I started to get the hardware code. I have use Service mode as well. Any thoughts besides buying another printer? Thanks.

Re: IPF 6400 printer issues continue

Patrick — Fri, 19 Feb 2021 18:02:40 GMT

Hi denjes2,

It is recommended that you contact Canon's Contact Center to speak with a Technical Support Representative for further assistance. There is NO charge for this call. Please dial 1-800-423-2366, Monday-Friday 8:00 am to 8:00 pm Eastern Time, excluding holidays. A Technical Support Representative can determine the cause of the error and resolve it or provide you with your available service options.

Re: IPF 6400 printer issues continue

denjes2 — Tue, 17 May 2022 14:11:04 GMT

Patrick,

I am moving from studio. The printer needs repair but I no longer need it. How can I recycle it? I'm in the Boston area, specifically in Norwood, MA. It's free for the taking as well.

Re: IPF 6400 printer issues continue

Patrick — Wed, 25 May 2022 17:15:02 GMT

Hi denjes2,

Your imagePROGRAF iPF6400 can be recycled by utilizing the electronic recycling center available in your area.