https://community.usa.canon.com/t5/Production-Printing/How-to-retrieve-older-printer-logs-on-a-imageRunner-Advance-DX/m-p/484459#M1689 <P>Thanks for joining the conversation, grumptyalbertm!<BR /><BR />While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.<BR /><BR />If you're outside the USA, visit <A href="http://global.canon" target="_blank" rel="noopener">http://global.canon</A> and choose your country or region from the map for local support.<BR /><BR />We hope this helps!</P> Wed, 26 Jun 2024 14:12:38 GMT Danny 2024-06-26T14:12:38Z https://community.usa.canon.com/t5/Production-Printing/How-to-retrieve-older-printer-logs-on-a-imageRunner-Advance-DX/m-p/484458#M1688 <P>Hello,</P><P>I am trying to pull printer and copy logs from day one (Nov 2023) when I log into the printer it only brings up logs for a month only and not as far back as Nov 2023. if I set up the export file sharing through the printer will that pull the logs or am I out of luck?</P> Wed, 26 Jun 2024 14:11:00 GMT https://community.usa.canon.com/t5/Production-Printing/How-to-retrieve-older-printer-logs-on-a-imageRunner-Advance-DX/m-p/484458#M1688 grumpyalbertm 2024-06-26T14:11:00Z https://community.usa.canon.com/t5/Production-Printing/How-to-retrieve-older-printer-logs-on-a-imageRunner-Advance-DX/m-p/484459#M1689 <P>Thanks for joining the conversation, grumptyalbertm!<BR /><BR />While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.<BR /><BR />If you're outside the USA, visit <A href="http://global.canon" target="_blank" rel="noopener">http://global.canon</A> and choose your country or region from the map for local support.<BR /><BR />We hope this helps!</P> Wed, 26 Jun 2024 14:12:38 GMT https://community.usa.canon.com/t5/Production-Printing/How-to-retrieve-older-printer-logs-on-a-imageRunner-Advance-DX/m-p/484459#M1689 Danny 2024-06-26T14:12:38Z