topic Re: imagePROGRAF TX-4000 "Blue screen and not responding" in Production Printing

imagePROGRAF TX-4000 "Blue screen and not responding"

Saif-Abuissa — Fri, 24 Nov 2023 21:21:22 GMT

The printer requested an update to a new version; however, as I began the upgrade, the power was cut off. After that, the printer's screen displayed the recuperating massage with a blue screen for an extended period of time without reacting. Could you please inform me if there is a topic to resolve this issue?

Re: imagePROGRAF TX-4000 "Blue screen and not responding"

ArthurJ — Wed, 31 Jan 2024 21:53:56 GMT

Hi,

It is recommended that you call our Enterprise & Desktop Solutions Divisions at 1-800-423-2366 Monday-Friday 9:00 am to 8:00 pm ET, excluding holidays.

We look forward to hearing from you.

Re: imagePROGRAF TX-4000 "Blue screen and not responding"

comi60 — Thu, 30 May 2024 12:33:21 GMT

Hello,

I have the same issue. Do you find a solution to solve it?

Regards,

Côme

Re: imagePROGRAF TX-4000 "Blue screen and not responding"

Saif-Abuissa — Fri, 31 May 2024 20:25:12 GMT

Hello,

Actually you can't solve this problem without the frameware file for install it on the printer via USB memory this mean install the old version offline.
Unfortunately you can't get the file online. you should be get it from Authorized Agent in you country.

Re: imagePROGRAF TX-4000 "Blue screen and not responding"

warehouse — Wed, 19 Feb 2025 16:13:43 GMT

Hello,

I have the same issue. Do you find a solution to solve it?

Re: imagePROGRAF TX-4000 "Blue screen and not responding"

Saif-Abuissa — Thu, 20 Feb 2025 08:20:18 GMT

Hello,

Actually, you can't solve this problem without the firmware file to install it on the printer via USB memory; this means installing the old version offline.
Unfortunately, you can't get the file online. You should get it from an authorized agent in your country.