topic Re: imageRUNNER ADVANCE DX C3830i only scans 4 times and stops in Production Printing

imageRUNNER ADVANCE DX C3830i only scans 4 times and stops

ElementsGroup — Wed, 28 Feb 2024 14:50:23 GMT

Hi,

I'm having trouble with our cannon scanner. It's a big office type printer scanner. Not sure what it is. It is scanning 4 separate times then won't scan after that. It just keeps trying. I eventually get a "TX report" saying it was "unable to send"

It does this for everyone.

I don't have an IT department anymore, it's just me (Administration)

EDIT: it says it's an Image runner advance DX C3830i

Re: Scanner issues

SamanthaW — Tue, 27 Feb 2024 22:06:58 GMT

Hi!

To have a better understanding of your issue, please let everyone know the model of the machine you have, if any errors are received, and any other information that might help the Canon Community help you!

If this is a time-sensitive matter, please check out your other support options here: https://canon.us/account

Thanks!

Re: Scanner issues

normadel — Wed, 28 Feb 2024 05:35:36 GMT

Are you trying to scan documents to save, or are you trying to Fax? The messages you are quoting indicate Fax errors. Has the machine been setup for faxing? Is it connected to a phone line? More information is needed here.

Re: imageRUNNER ADVANCE DX C3830i only scans 4 times and stops

Danny — Wed, 28 Feb 2024 14:50:48 GMT

Thanks for joining the conversation, ElementsGroup!

While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!

Re: imageRUNNER ADVANCE DX C3830i only scans 4 times and stops

shadowsports — Wed, 28 Feb 2024 15:31:27 GMT

Greetings @ElementsGroup,

No IT Dept. Consider Danny's recommendation. Find a dealer (near you) who can help. From your description, its hard to discern if your problem is related to configuration or a problem with the device. There is significant value having a dealer. It keeps everything running at the speed of business and when you do have a problem, you can get the issue addressed quickly minimizing downtime. No need to struggle, help is available.