topic Re: ir-ADV 4525 SMTP Scan to Send Error in Production Printing

ir-ADV 4525 SMTP Scan to Send Error

espinja — Wed, 06 Sep 2023 21:15:40 GMT

Hello,

I have a Canon iR-ADV 4525 copier, which I've set up correctly to use SMTP to send "Scan and Send" documents to addresses in the "Personal Address List." Settings are exactly the same as another copier at a different site with a functional copier. When I "Check SMTP Connection," I get a "Connection to the server was successful." result.

When I try to scan and send, however, nothing ever gets sent. I've checked the Send Log, and here is an example of a failed attempt:

Job No. (Return Job No.)

Result

Start Time

End Time

Department ID

Job Type

Destination

User Name

File Name

Originals

Original Pages

Send Pages

TX File Size (KB)

Communication Mode

End Code

9/6/2023 12:44

9/6/2023 12:45

E-Mail

****@*****.com

-----

#801

My research seems to indicate that an End Code "#801" might mean an SMTP timeout occurred. Is this correct?

If so, what should be my next steps?

Thanks for your replies and help..!

Re: ir-ADV 4525 SMTP Scan to Send Error

Tiffany — Wed, 06 Sep 2023 21:20:58 GMT

Welcome to the forum!

While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you. If you don't have a dealer and you're in the United States, please call us at 1-800-385-2155 and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

Thank you

Re: ir-ADV 4525 SMTP Scan to Send Error

espinja — Wed, 06 Sep 2023 21:41:38 GMT

Thanks, Tiffany..!