topic Canon c5550i not scanning to email after being put on Vlan in Production Printing

Canon c5550i not scanning to email after being put on Vlan

Jedgar — Mon, 21 Aug 2023 14:47:56 GMT

I'm rebuilding the network of my business and we've decided to put all the networked printers onto an independent VLAN. Once we did that our Scan & Send function stopped working. We aren't getting an error number but SMTP Authentication keeps failing.

We have port 587 open through our firewall.

We run SMTP through Gmail.

Less secure apps has been disable.

Email and password is correct.

Re: Canon c5550i not scanning to email after being put on Vlan

Danny — Tue, 22 Aug 2023 13:29:24 GMT

Thanks for joining the conversation, Jedgar!

While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!