https://community.usa.canon.com/t5/Production-Printing/iR-ADV-C5250-no-longer-scans-to-SMB-after-NTLMv2-only-is/m-p/428805#M1031 <P>Thanks for posting!<BR /><BR />While our Forum Community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you!<BR /><BR />If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area!</P> Fri, 21 Jul 2023 14:21:08 GMT Arthur 2023-07-21T14:21:08Z https://community.usa.canon.com/t5/Production-Printing/iR-ADV-C5250-no-longer-scans-to-SMB-after-NTLMv2-only-is/m-p/428802#M1030 <P>In an active directory enviroment, when NTLMv2 is enforced, this MFP fails to scan with an error #801 in the logs.<BR /><BR />The AD account gets locked out in the process if repeated scan attempts are made.</P><P>There are no SMB client settings related to NTLM in the settings, unlike some of the newer copiers.<BR /><BR />Is there perhaps an update to software/firmware that can help?</P> Fri, 21 Jul 2023 14:10:54 GMT https://community.usa.canon.com/t5/Production-Printing/iR-ADV-C5250-no-longer-scans-to-SMB-after-NTLMv2-only-is/m-p/428802#M1030 gerwen 2023-07-21T14:10:54Z https://community.usa.canon.com/t5/Production-Printing/iR-ADV-C5250-no-longer-scans-to-SMB-after-NTLMv2-only-is/m-p/428805#M1031 <P>Thanks for posting!<BR /><BR />While our Forum Community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you!<BR /><BR />If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area!</P> Fri, 21 Jul 2023 14:21:08 GMT https://community.usa.canon.com/t5/Production-Printing/iR-ADV-C5250-no-longer-scans-to-SMB-after-NTLMv2-only-is/m-p/428805#M1031 Arthur 2023-07-21T14:21:08Z