topic TS 9020 starlink issue in Printer Software & Networking

TS 9020 starlink issue

bostock — Mon, 20 Dec 2021 05:39:00 GMT

My TS 9020 has worked flawlessly on my old dsl modem/router.

I just moved the printer to my new starlink network. When I use the manual input and select the network name and enter the password everything works fine for several hours. After which I can not find the ts 9020 as a wireless printer on a iphone or mac attached to the starlink network.

If, on the printer, I select "deactivate LAN" and then "activate LAN" it will work again for several hours.

Printer firmware is 2.040.

I have the new starlink router that does not have a physical ethernet port. I have ordered their optional ethernet adapter.

I will appreciate any suggestions.

Re: TS 9020 starlink issue

shadowsports — Mon, 20 Dec 2021 14:59:01 GMT

Greetings,

Based on your description, this is what I believe is happening.

The IP address of the printer is changing after some period of inactivity. Disabling / re-enabling the network interface forces the printer to query the router for a new IP. Once reconnected, priting resumes until the behavior repeats.

Solution:

Assign a static IP to the printer that doesn't change.

Re: TS 9020 starlink issue

bostock — Wed, 22 Dec 2021 04:19:59 GMT

Thanks for your reply Rick.

The starlink router doe not appear to be accessible via http or telnet.

I will reach out to starlink support to see if there is a way to add a static ip for the printer.

The canon install instructions give several methods. I will give some attention to them.

John Bostock

Re: TS 9020 starlink issue

DaleWilliams — Wed, 08 Jun 2022 20:33:45 GMT

Hi. I have a similar issue. I switched to Starlink a while back and have a C250iF printer connected via ethernet. I did get the printer working by clearing the existing settings and rebooting it. The printer was able to integrate the Starlink settings. After that the printer printed from all our devices, but it would no longer scan and send to email. I tried resetting the DNS which didn't work and had to reset again. Any thoughts will be appreciated!