topic Re: Printer says it is not connected with my mac in Printer Software & Networking

PIXMA MG5400-Series Printer says it is not connected with my mac

cpc5 — Thu, 01 Dec 2022 17:39:26 GMT

My printer is so unpredictable, and it shouldn't be. It says it is offline sometimes and it wont print no matter how many times i turn it off and turn it back on, restart my computer, etc. I print through wifi because i have a cannon MG5495 series and it is so frustrating needing to print something out one day for a class and it not work, but just magically it will start working the next day or day after. Any ideas as to why this might be happening or what I can do to fix this? I did not pay this much money for printer for it to only work sometimes. please please please help me!

Re: Printer says it is not connected with my mac

Ramona — Tue, 22 Apr 2014 19:10:50 GMT

Hi cpc5,

So we can better assist you, please reply with the following information:

1. What version of Mac OS is on your Mac? You can find this information by going to your APPLE MENU and selecting ABOUT THIS MAC.

2. How far away is your printer from your wirelessly access point or router?

If this is a time-sensitive matter, additional support options are available at Contact Us.

Re: Printer says it is not connected with my mac

PaddytMurray — Wed, 08 Mar 2017 12:27:12 GMT

I have just installed my new Canon TS6050

It was simple. Everything went as planned.

Only now, my Mac is being told the pjrinter is not connected. It shows me the printer, it is set as defauilt, but still won't print.

Mac OS 10.9.5

HELP!

Re: Printer says it is not connected with my mac

Michael — Mon, 03 Apr 2017 20:14:14 GMT

Hello.

Try restarting your Mac to see whether or not this will allow the unit to communicate with your computer.

If the issue persists, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

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Re: Printer says it is not connected with my mac

KennethPrice — Tue, 26 Nov 2019 17:23:52 GMT

How do I correct this problem of my TR7500 printer from not staying connected?

Re: Printer says it is not connected with my mac

Michael — Tue, 26 Nov 2019 21:10:52 GMT

KennethPrice,

Check to make sure that your Mac is on the same Wi-Fi network as the printer.

If the communication issues persists, find more help at Contact Us.

Re: Printer says it is not connected with my mac

anniesonshine — Tue, 31 Dec 2019 01:04:42 GMT

I have a iMac with OS X Wl Capitan version 10.11.6. My printer is a Color ImageCLASS 741Cdw. I downloaded the drivers for my device from Canon since the disk that came with my printer was for Windows. The printer and my computer are both connected to my WiFi and are the same distance from the router (they are side by side). I can print from my iPad and my iPhone without any trouble and I can copy, but I cannot print or scan to my computer because it says my printer is not connected. I have been through the manual and tried trouble shooting until I want to pull my hair out. I am just at a loss. Any help is appreciated. Ty

Re: Printer says it is not connected with my mac

LisaLaughon — Wed, 20 May 2020 15:52:43 GMT

Hello - I need some help with this same issue. I'm on a Mac running OS Sierra Version 10.12.6. My Canon ImageClass MF 644 Cdw is dropping from the network connection. And I frequently get the message (including now): the printer is not connected. Please help.

Re: Printer says it is not connected with my mac

Darius — Fri, 22 May 2020 20:02:38 GMT

Hi anniesonshine and LisaLaughon.

Check whether your computer is connected to your network on a 5 GHz wifi connection. If it is, switch it to the 2.4 GHz connection and try printing again. If that doesn't correct the issue, or if your network doesn't separate 5 GHz and 2.4 GHz wifi, then try opening the printer's Remote UI from the computer. If the Remote UI does not open, then your network is not allowing the computer and printer to communicate. If the Remote UI opens, then something on the computer is preventing them from communicating.

LisaLaughon, you may also wish to check the printer's network connection strength. Ensure the strength is Good or better. Depending on how far the printer is from the router, you may need to move it closer. If the problem seems to occur at certain times of day, or when printing from particular rooms, it's likely a 5 GHz/2.4 GHz wifi issue.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: Printer says it is not connected with my mac

jmobley — Mon, 26 Oct 2020 08:44:01 GMT

Hi -- I have the same problem. My MacBook Pro laptop won't connect with my Canon MF741/743 printer. It worked fine before then suddenly stopped working. When I try to print, it just says "Offline. default." I have both printer & laptop connected to a non-5G network and there is sufficient Wi-Fi strength on the signal indicator, laptop and printer are both next to the wireless router. I've tried turning off laptop, router and printer, then turning them back on, to no avail.

This is the most expensive printer I ever purchased, so I'm frustrated that it's not working. Would appreciate any assistance you can offer.

Mahalo (thanks),

Joe

ImageProGRAF says: Printer Not Connected - Previously working system

cookseytalbott — Fri, 04 Dec 2020 02:24:22 GMT

This is a setup that has been working smoothly for years.

I am on a Mid 2010 MacPro running Sierra 10.12. I am printing via the Canon Export plugin in Photoshop CC to a Canon ipf8300.

I had made the usual troubleshooting movements like:

Updated the drivers.

Replaced the network cable and tested the connection.

Deleted and regenerated the print queue using ImagePROGRAF Printer Setup

- btw the ImagePROGRAF Printer Setup does not see the printer.

Checked the ipV4 setup of the printer, its on 192.168.1.128

I am going to try a fresh install on another computer with a different version of macOS next...

Does anyone here have any ideas as to what knocked my setup down?

Re: Printer says it is not connected with my mac

Hector — Mon, 14 Dec 2020 21:18:30 GMT

Hello jmobley,

On your Mac, click on the apple in the upper left hand corner of the screen and then click on system preferences. Once in system preferences click on Printers and Scanners. In printers and scanners, click the + at the top of the list and and check if the printer shows up in the add printer window that appears. If the printer does not appear, it will mean the computer is unable to locate the printer on the network.

If the printer appears, you can select it and then you can click add. If it adds, you can try printing with the new connection to see if it responds. If it shows up but you can't add, you can try installing the printer drivers from the link provided HERE and then you can try adding again.

If the printer does not appear, you can check the printer's network settings from the operation panel <Status Monitor> <Network Information> <IPv4> Select the setting to view Check the settings. Check the printers IP address and open a web page on the Mac and type the 192.168.xxx.xxx/10.xxx.xxx.xxx address into your address bar. If it can't get to the address, you can try reconnecting using the steps provided HERE.

To assist furhter, we would need some more information to assist further. If you could reply to this message with the information below. We can provide more trouble shooting steps.

What version of the Mac operating system are you using at the moment?
What is the printer's IPadress?
Cano you print from any other device on your network?

Re: Printer says it is not connected with my mac

carebear — Tue, 22 Jun 2021 06:06:05 GMT

Same problem as everyone else. Brand new printer, printed at first but no more.

Printer shows up on router interface.

Printer is accessible through the remote UI

Mac printer options set to correct printer

Using MACOS 11.4

Dialog says printer offline.

Restarted printer

Installed latest Canon driver

Updated firmware

Router is 8 feet away from printer

restarted computer

Still not printing

Out of ideas and patience.

Re: Printer says it is not connected with my mac

ArthurJ — Wed, 23 Jun 2021 18:36:58 GMT

Hi,

I recommend you contact Canon support at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST excluding holidays.

You will need to have a Canon account when you call. If you have not created account, please click HERE:

Re: Printer says it is not connected with my mac

bborcherding — Wed, 08 Dec 2021 14:11:29 GMT

I have this exact same issue. ImageClass MF741C. It will work fine and then something changes and it goes into a "looking for printer" state when trying to print. EERO wireless network. It's as if the IP address changes and the only way to reattach the MAC is to delete and re-add the printer (which I have done 100 times by now). There has to be a simple fix to this issue that causes so many problems for so many people.

Re: Printer says it is not connected with my mac

carebear — Wed, 08 Dec 2021 14:35:51 GMT

After spending several hours on the phone with support where they were blaming my modem we finally gave up and hooked it up with a cable. Works fine that way but you are paying for a wireless printer that you can't use wireless with a MAC. Also you need to use the Canon scanning software, not the MAC OS if you want to scan properly.

Re: PIXMA MG5400-Series Printer says it is not connected with my mac

gospaboy — Wed, 08 Nov 2023 20:29:13 GMT

I have the same problem with the PIXMA TR8260 and TR3270, which is brand new. Will print once, and then the computer can't find the printer again — says it is "offline." I have added, deleted, re-added... gone through all the steps, including trying three new USB cables. Nothing has worked. Canon tech support had no answers. But I see that I am not alone here with dozens of users in this and other threads complaining of Canon connectivity.

Not having this issue with Epson or Brother printers.

Re: PIXMA MG5400-Series Printer says it is not connected with my mac

Rcrowe22 — Sat, 21 Dec 2024 23:01:01 GMT

A quick thank you! Looks like I needed to connected my WiFi router to my new Canon printer. Few extra steps just like you suggested and everything is printing just fine. Thanks again!

Re: PIXMA MG5400-Series Printer says it is not connected with my mac

gospaboy — Sat, 21 Dec 2024 23:58:59 GMT

I am connected via an Ethernet cable now instead of USB, and have no problems connecting now.