topic Re: I have an older Canon printer .....a MP620B in Printer Software & Networking

I have an older Canon printer .....a MP620B

Pjlivernois — Wed, 27 Dec 2017 16:29:17 GMT

My Canon MP620 B printer has has lost its WiFi connection with our laptop. We've recently had a Windows upgrade & believe this to be the issue. We've tried all the reboots Etc and getting no where, does anyone have a suggestion ? Our printing message is that it is in error state as well. Thanks. PJ

Re: I have an older Canon printer .....a MP620B

shadowsports — Thu, 28 Dec 2017 02:57:36 GMT

greetings,

On the PC:

If there are any orphned print jobs stuck in the print queue, please remove or delete them.

Stopping/Restarting the Print Spooler Service will accomplish the same thing.

On the printer:

Now power cycle the printer and reconnect it to your wireless router.

Return to the computer and open Device and Printers. Does the printer now show "Ready"?

Re: I have an older Canon printer .....a MP620B

Pjlivernois — Thu, 04 Jan 2018 23:54:53 GMT

Hi Rick & sorry for the delay getting back.

I tried all your good suggestions, yet came up short. I ended up calling Canon Support & they sent a link. I believe my issue was that I just upgraded a new version of Word & that became troublesome with my printer. All is a go now, the support staff was nice & patient with me as they walked me through the process. Again thank you for taking the time to give a hand on this Rick ........very good advice !!!!!