topic Re: Pixma 4200 not connecting in Printer Software & Networking

Pixma 4200 not connecting

David4 — Thu, 21 Dec 2017 17:00:27 GMT

I had to turn off my printer to extract a sheet of paper which I did no problem. When I switched back on again nothing on my network would connect. I have turned the network off and on turned computers off and on, gone through all the setting which seem ok. I have selected printer sharing. What else can I do?

Re: Pixma 4200 not connecting

Danny — Thu, 21 Dec 2017 17:20:41 GMT

Hi, David4!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. We have multiple printers with numbers in the 4200 range. Is it the PIXMA iP4200, the PIXMA G4200, or another model? That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

Re: Pixma 4200 not connecting

David4 — Fri, 22 Dec 2017 12:09:46 GMT

The printer model is MG4200

Re: Pixma 4200 not connecting

shadowsports — Fri, 22 Dec 2017 14:23:29 GMT

Is the MG series wired or wireless capable? If so...

After connecting to your network, can you ping it?? My printer's IP is 192.168.1.99

C:\Users\admin>ping 192.168.1.99

Pinging 192.168.1.99 with 32 bytes of data:
Reply from 192.168.1.99: bytes=32 time=8ms TTL=255
Reply from 192.168.1.99: bytes=32 time=1ms TTL=255
Reply from 192.168.1.99: bytes=32 time=1ms TTL=255
Reply from 192.168.1.99: bytes=32 time=2ms TTL=255

Ping statistics for 192.168.1.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 8ms, Average = 3ms

If you can't ping it, then it is not connected or correctly configured. You won't be able to print.

Re: Pixma 4200 not connecting

David4 — Sat, 23 Dec 2017 10:29:59 GMT

Thanks for your help...sorted!