topic Re: Never able to get MX494 to work properly in Printer Software & Networking

Never able to get MX494 to work properly

entreprenewer — Sat, 21 Oct 2017 10:12:41 GMT

MX494 PIXMA - firmware up to date
Mac OS X latest version
Timecapsule Airport
DRX setting Inactive
Access control OFF

Able to connect to network, but it shuts off after a time. Shows on OS X, but printer doesn't respond.

I literally am NEVER able to get this printer to work... and the rare occasions when it HAS worked, it disconnects after a a few seconds, minutes, hours, or days.

HOW do I make it work?

Re: Never able to get MX494 to work properly

entreprenewer — Sat, 21 Oct 2017 10:17:03 GMT

I've also tried setting up with an iPhone, nothing works. Literally nothing.
When I print network settings, it as an IPv4 and IPv6 address... but nothing.

Re: Never able to get MX494 to work properly

entreprenewer — Sat, 21 Oct 2017 10:18:16 GMT

And after a while, it just disconnects and shows an X on the wifi logo. This printer is IMPOSSIBLE!

Re: Never able to get MX494 to work properly

Patrick — Wed, 25 Oct 2017 17:29:30 GMT

Hi entreprenewer,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Re: Never able to get MX494 to work properly

entreprenewer — Tue, 14 Nov 2017 18:04:09 GMT

You won't believe what the issue was...

I had the printer and the router hooked up to the same electrical socket with a power strip...

Ran a cable to another power outlet - problem solved.