topic Re: Pixma MX490 keeps disconnecting from WiFi in Printer Software & Networking

Pixma MX490 keeps disconnecting from WiFi

AmberC — Wed, 27 Sep 2017 16:56:52 GMT

I have been using the Canon PRINT app so that I can scan documents. Both printing and scanning only worked once and then disconnected and won't reconnect. I have tried disabling the IPv6 setting on the printer, but it still disconnects from the app.

Re: Pixma MX490 keeps disconnecting from WiFi

BillS — Mon, 11 Dec 2017 22:15:16 GMT

Hi AmberC,

Let's start by checking the printer's connection to the network.

You can print out the network settings of the machine such as its IP address and SSID.

Make sure that the machine is turned on.
Press the Setup button.
The Setup menu screen is displayed.
Use the button to select Device settings, then press the OK button.
Use the button to select LAN settings, then press the OK button.
Use the button to select Print LAN details, then press the OK button.

The LAN settings print.

Much of the information will not be relevant, but the important things to look at are:

Is the connection active or inactive?
Does the SSID (network name) match the one the computer uses?
What is the signal strength?
What is the IPv4 IP address?

I look forward to your reply.

Re: Pixma MX490 keeps disconnecting from WiFi

afm914 — Tue, 06 Feb 2018 01:01:45 GMT

My MX 490 has every problem that is listed in problems, from set-up to disconnecting from WIFI to incorrectly identifying the level of ink left in the cartridge. I am angry that this machine is a lemon. Unfortunately, I've moved to a different state and cannot return it.

Re: Pixma MX490 keeps disconnecting from WiFi

Crista — Tue, 06 Feb 2018 01:07:20 GMT

Hi afm914!

Thanks for joining and posting in the Canon Forums!

The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback.

If you are in the United States and this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

If you live outside the United States, please click here and select your country or region for your support needs.

We hope this helps!

Re: Pixma MX490 keeps disconnecting from WiFi

oterry2 — Wed, 28 Mar 2018 18:14:23 GMT

After printing my Lan details my MX490, it says the connection is inactive, the SSID is correct, signal strength is 0%

and there is no IPV4 address. I would appreaciate any help. THANKS

Re: Pixma MX490 keeps disconnecting from WiFi

Patrick — Fri, 04 May 2018 15:35:17 GMT

Hi oterry2,

Please try reconnecting your PIXMA MX490 to your network. To do this, please follow these steps:

1. Press the SETUP button on your PIXMA MX490.

2. Use the left or right button to select Device Settings and press OK.

3. Use the left or right button to select LAN Settings and press OK.

4. Use the left or right button to select Wireless LAN Setup and press OK.

5. Press the STOP button.

6. Select Standard Setup and press OK.

7. Select your wireless network and press OK.

8. Enter your wireless network password and press OK. Please verify the password, as it is case sensitive and if entered

incorrectly, will cause the printer and router to not communicate. To switch between letters and numbers, press the * key.

9. Press <OK> on the confirmation screen. The PIXMA MX490 will search for the access point.

10. When found, press OK on the Connected to the access point screen.

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:

http://Canon.us/ContactLI

Re: Pixma MX490 keeps disconnecting from WiFi

Stormyghost — Wed, 06 Jun 2018 16:06:30 GMT

Tried this, doesn't work.

Re: Pixma MX490 keeps disconnecting from WiFi

tb0nerex — Thu, 05 Jul 2018 22:19:17 GMT

Tactically solves the issue each time it happens. But how do you stop these machines for constantly disconnecting to begin with. It's a wireless connection, it's setup properly, it is sitting right next to the WIFI router, but after a few days when idle, printer decides to have amnesia. Having to reconnect per this instruction whenever this happens is not user-firendly. Please post how we address the root cause permanently.

Re: Pixma MX490 keeps disconnecting from WiFi

mundtjl — Sun, 30 Sep 2018 20:40:59 GMT

Mine disconnects in the middle of printing jobs.

Re: Pixma MX490 keeps disconnecting from WiFi

haleyrenee56 — Sun, 23 Dec 2018 04:44:51 GMT

I know this is an old post, but mine is having the exact same issue. I've tried reconnecting it several times, but it keeps stating "Timing out" & will not go any further. I have completed all the troubleshooting I have seen on here. Do I just need to return it? I completed the step I'm replying to about printing the Network Configuration Page.

It has the correct connection, 100% signal, it says the WEP Key length is inactive, & it says the connection is active. I just cannot print anything, & it is still telling me it's not connected.

Re: Pixma MX490 keeps disconnecting from WiFi

ArthurJ — Mon, 24 Dec 2018 20:14:02 GMT

Hi haleyrenee56,

If SSID matches your network the the connection is Active and the signal is 100% then it looks like the printer is connected to your network with a strong signal.

Since the network pages shows the printer is connected, I recommend trying to access the printers remote user interface from the computer. This helps narrow down if the computer is having a issue communicating to the printer.

Please open a web browser on your computer, and in the address bar, please type the IP Address on the configuration page into the address bar. Next, tap Go or Enter to access the page. Are you able to see the printer's
remote interface?

If this is a time sensitive issue, please contact our support group at 1-800-OK-CANON (1-800-652-2666).

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: Pixma MX490 keeps disconnecting from WiFi

chance — Sun, 03 Mar 2019 20:31:15 GMT

Hi Arthur,

My printer has also been disconnecting time and time again, requiring me to reconnect it. But this time it just won't reconnect, despite all the old ways I've been doing it.

I printed off the Wireless LAN Configuration Page- the connection is Active, the SSID is correct, signal strength 100%, yet the WEP Key Length is Inactive.

How do I get this to work?

Re: Pixma MX490 keeps disconnecting from WiFi

ejakachira — Tue, 26 Mar 2019 11:07:29 GMT

yes I have done all and the findings are:-

signal is inactive

SSID matches the same as computer

Signal strength is 52% (computer and printer are in the same room and my internet is always full bars connected)

Re: Pixma MX490 keeps disconnecting from WiFi

ArthurJ — Fri, 29 Mar 2019 19:39:52 GMT

Hi chance,

What was listed by IP Address? Was that section blank or did it start with a 192 or 10?

We look forward to your reply.

Re: Pixma MX490 keeps disconnecting from WiFi

ArthurJ — Fri, 29 Mar 2019 19:43:01 GMT

Hi ejakachira,

The low signal might be a temporary issue. I recommend restarting your router by unplugging the power cord to the router for 30 seconds and then plug the power cord back in. Once your network comes back up, please turn the printer off and back on then print the network settings again to see if the signal strength has come back up.

Re: Pixma MX490 keeps disconnecting from WiFi

ejakachira — Mon, 01 Apr 2019 09:31:15 GMT

I have done that and still it is not working. It will eventually decide to print after about 30 mins and this is so frustrating. Can you please find a lasting solution to this problem.

Re: Pixma MX490 keeps disconnecting from WiFi

ArthurJ — Mon, 08 Apr 2019 17:16:28 GMT

Hi ejakachira,

You can trying disabling the IPv6 wireless setting on the printer. Please click HERE for the steps.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: Pixma MX490 keeps disconnecting from WiFi

Imlaurietoo — Sat, 17 Aug 2019 21:36:22 GMT

I have the same issue! I'm glad to know it's not just me dealing with this, but what is going to be done about it? I just updated the software and that didn't fix it. So, can someone in your IT department do some coding and fix this bug? It's a real pain and defeats the whole purpose of printing from the cloud because I can't print away from home and I sure as heck can't print whenever I want. Or, maybe it won't get fixed so we have to buy a new printer? If the latter is the case, I certainly will NOT be buying another Canon! Can someone from Canon give us all an update please???

Re: Pixma MX490 keeps disconnecting from WiFi

Patrick — Tue, 20 Aug 2019 18:18:56 GMT

Hi imlaurietoo,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI