topic Re: Pixma MG3620 USB connected properly but when I try to print, it shows OFFLINE in Printer Software & Networking

Pixma MG3620 USB connected properly but when I try to print, it shows OFFLINE

jadite47 — Sun, 20 Aug 2017 23:18:53 GMT

ok, something as simple as trying to print via a USB cord has become extremely frustrating. The only thing I did was change the ink cartridges.....nothing got moved or jiggled and yet now, when I try to print, it shows as OFFLINE. I went through all the "DUH" steps to make sure it was connected properly and even restarted my PC but **bleep**'s still showing as OFFLINE.

I tried to start an email ticket but the form used to do that is not working......won't SEND and the drop down answers won't work either.

This printer has been a problem since day 1 and if I could afford to replace it, I would but it's fairly new and I am poor.

The only other thing that I have done recently is update windows with two critical updates so I hope that's not the issue.

Please help.....soon....I absolutely have to print a shipping label tonight!!

Re: Pixma MG3620 USB connected properly but when I try to print, it shows OFFLINE

jadite47 — Sun, 20 Aug 2017 23:25:47 GMT

well, I switched browsers thinking that might be why I can't get the help form to work but it's a NO GO on both Opera and Firefox

Re: Pixma MG3620 USB connected properly but when I try to print, it shows OFFLINE

Jason — Sun, 20 Aug 2017 23:28:11 GMT

Hi there!

You may want to try reseating the USB cable or trying a different USB port on the computer if possible. If it persists, can you let us know the version of Windows or Mac in use?

Re: Pixma MG3620 USB connected properly but when I try to print, it shows OFFLINE

jadite47 — Sun, 20 Aug 2017 23:31:58 GMT

I've removed both ends of the cord to make sure they're in securely.....and changed the USB port that I used, too. I'm not sure if I have another chord but will look but it went from needing new ink cartridges, me changing them to not working. I cord could go bad within that amount of time?

I use Windows 7.

Re: Pixma MG3620 USB connected properly but when I try to print, it shows OFFLINE

Michael — Wed, 06 Dec 2017 15:47:29 GMT

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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