Cannot find printer Canon MX495 on network when installing driver.

EHekkert — Thu, 25 May 2017 13:26:40 GMT

I'm trying to solve a printer problem for my neighbour. His Canon MX495 had problems printing. When printing a nine page document only two pages came out with the second page empty and the first page half printed.

After making sure the settings were correct and printing a webpage resulted in the same problem, I un-installed the printer. When I try to reinstall the drivers (downloaded the newest) the printer cannot be found.

I've also tried to install the printer on my own laptop and it also does not find the printer on the netwerk. Both systems run Windows 10 (64 bit).

I've done a reset of the network settings through the menu and reconnected it to the router with WPS.

I've checked the settings of the printer. The wireless LAN is enabled, Connection is Active. The printer has a good connection to the network and internet which was confirmed by the ability to do a firmware update.

The ip adres of the printer which is mentioned on the printed network configuration page can be pinged (though it has moments when the reply time is > 500ms with the incidental request time out).

Based on a suggestion for a different printer I've also tried disabeling both IPv6 and Wireless LAN DRX but this did not help.

I've also done the hardware reset (Turn printer off. Press and hold STOP button two seconds before pressing and holding the ON button. Release the STOP button and while still holding the ON button press the STOP button 5 times).

Below is the information the printer spits out when printing the LAN details.

Network Configuration Page

Wireless LAN Enable

Connection Active

MAC Address 60:12:8B:6F:52:B0

SSID H220N114017

Password

Communication Mode Infrastructure

Channel 6

Encryption AES

WEP Key Length Inactive

Authentication WPA2-PSK

Signal Strength 72%

TCP/IP Version IPv4 & IPv6

IPv4 IP Address 192.168.2.8

IPv4 Default Gateway 192.168.2.254

Subnet Mask 255.255.255.0

IPv6 IP Address FE80:0000:0000:0000:6212:8BFF:FE6F:52B0

IPv6 Default Gateway

Subnet Prefix Length 64

IPsec

Security Protocol

Wireless LAN DRX Enable

Other settings

Printer Name 6F52B0000000

WSD Enabled

WSD Timeout 1min

LPR Protocol Enable

Bonjour Enable

Bonjour Service Name Canon MX490 series

DNS Server Auto

Primary Server 192.168.2.254

Secondary Server

Proxy Server Disabled

Proxy Port

Proxy Address

Does anyone have an idea what can still be tried to get the printer recognised?

Re: Cannot find printer Canon MX495 on network when installing driver.

Danny — Thu, 25 May 2017 13:47:26 GMT

Hi, EHekkert!

Welcome to The Canon Forums, and thanks for posting!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!

Re: Cannot find printer Canon MX495 on network when installing driver.

EHekkert — Thu, 25 May 2017 14:02:20 GMT

Thank you for the heads-up. I've send a help request to the Dutch Canon support.

If there is a solution I will post it here.

topic Re: Cannot find printer Canon MX495 on network when installing driver. in Printer Software & Networking

Cannot find printer Canon MX495 on network when installing driver.

Re: Cannot find printer Canon MX495 on network when installing driver.

Re: Cannot find printer Canon MX495 on network when installing driver.