topic Re: MG3560 - connecting to network (not). in Printer Software & Networking

MG3560 - connecting to network (not).

Gregoire — Wed, 03 May 2017 04:49:56 GMT

I am sure I am not the first - but I have never been able to connect this printer to my network. I can çonnect'to the router via WPS, all the lights flashing as per instructions but when I come to print - it shows as off line. The printer works fine on USB but I have never been able to use airprint or even see the device from either an iphone 6 or an ipad air.

I use Trend Micro Security but that is not the barrier. I have tried using the install CD and it gets part way through transferring drivers via USB conneciton then fails. My PC is a 64 bit machine.

What is the secret?

Re: MG3560 - connecting to network (not).

Danny — Wed, 03 May 2017 13:09:42 GMT

Hi, Gregoire!

Welcome to The Canon Forums, and thanks for posting!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!

Re: MG3560 - connecting to network (not).

Gregoire — Thu, 04 May 2017 00:19:30 GMT

THanks - but I would have thought any of the 3500 series would be in the same boat.

I will try elsewnere.

Regards