topic Re: Unable to print Wireless in Printer Software & Networking

Unable to print Wireless

Lilbam19 — Sun, 16 Apr 2017 14:44:13 GMT

I conncected the wireless router to the printer but it will not let me print. I have to connect with the USB cable. Why will it not let me print without the cord? I have read several of the discussions in the forum and have had no luck.

Thanks

Re: Unable to print Wireless

Danny — Sun, 16 Apr 2017 14:52:23 GMT

Hi, Lilbam19!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

Re: Unable to print Wireless

Lilbam19 — Sun, 16 Apr 2017 22:25:30 GMT

I have the MX492

Re: Unable to print Wireless

Patrick — Mon, 17 Apr 2017 10:32:17 GMT

Hi Lilbam19,

To resolve this issue, your PIXMA MX492 should be reinstalled on your computer. If you would like assistance with reinstalling your PIXMA MX492, please reply to this post with the version of Windows (or OS X) that is installed on your computer.

Re: Unable to print Wireless

Lilbam19 — Mon, 17 Apr 2017 12:23:58 GMT

So I need to uninstall and then re install?

Thanks

Re: Unable to print Wireless

Patrick — Mon, 17 Apr 2017 16:27:24 GMT

Hi Lilbam19,

You are correct. Uninstall, reboot your computer and then reinstall.