topic Re: MX720 "Printer is not connected" issue in Printer Software & Networking

MX720 "Printer is not connected" issue

kingychris — Wed, 19 Aug 2015 11:45:11 GMT

Canon MX720 printer is only a few months old and has worked fine. Suddenly it has decided not to print, with message "The printer is not connected" being displayed in my MacBook print list.

I have tried rebooting printer, rebooting router, changing the rooter channel, reconnecting printer to the wi-fi.

The printer clearly shows that it has a wifi connected (ie blue light lit).

I also connot print from my iPad either.

MacBook Pro Retina running OS/X Yosemite.

Please help!!

Re: MX720 "Printer is not connected" issue

langbi — Sun, 18 Oct 2015 05:39:55 GMT

Nobody seems to be listening. I have exactly this issue with MX720, and still confounded.

Re: MX720 "Printer is not connected" issue

Danny — Sun, 18 Oct 2015 12:16:12 GMT

Hi, langbi!

Welcome to The Canon Forums, and thank you for your inquiry!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA.

The Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click here and select your country or region for your support needs.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!

Re: MX720 "Printer is not connected" issue

langbi — Mon, 19 Oct 2015 00:51:53 GMT

Thanks for that - will go to the rest of the world.

Re: MX720 "Printer is not connected" issue

ESTELLEBK — Sun, 03 Jan 2016 21:34:50 GMT

my Canon Printer is not connecteded and I do not kmow what to do to correct thid. Help!