topic Re: Canon MG6220 Printer and it has suddenly lost wifi connection. in Printer Software & Networking

Canon MG6220 Printer and it has suddenly lost wifi connection.

Poodlz — Sat, 08 Aug 2015 05:49:06 GMT

The printer can find my wireless connection but my computer can't find the printer. I have tried both the Wireless process and the USB process with no luck. When I have printed out my Network configuration page and went thru the USB process and it still wouldn't find the printer on my network and I was given the manual connection I noted that the IP address was 192.168.1.66 but the IP address on my wireless router is 192.168.1.254? Is this causing a problem. I have been printing fine for the last 4 years since I bought the printer and it just so happens I had to buy a new modem and I'm wondering if it is something to do with the new set-up. Would love some help as I am screaming!!

Re: Canon MG6220 Printer and it has suddenly lost wifi connection.

kissfan101 — Sat, 08 Aug 2015 14:29:17 GMT

I have this same problem that started after my Windows 10 upgrade.

I did a clean install of the OS and downloaded the latest drivers.

During setup, the printer is recognized but no print jobs will go to it.

When I type the IP address in my web browser I see the printer.

Re: Canon MG6220 Printer and it has suddenly lost wifi connection.

Poodlz — Sat, 08 Aug 2015 22:18:09 GMT

I can't see the printer if I type the IP address in browser and I haven't updated to Windows 10. The only change that has happened since I last printed was I had to make some changes on my router (changed channel). Is the IP address you typed in your browser the same IP as your modem?

Re: Canon MG6220 Printer and it has suddenly lost wifi connection.

kissfan101 — Sun, 09 Aug 2015 01:34:34 GMT

I don't think it has anything to do with the IP address of your router but I may be wrong.

The IP address can found on the printer screen when you go into settings then device settings then scroll down a little.

I do know there is nothing wrong with the printer itself as it works fine with a USB connection.

Re: Canon MG6220 Printer and it has suddenly lost wifi connection.

Poodlz — Sun, 09 Aug 2015 02:23:31 GMT

Yes, I'm the same I can print from USB but can't from Wi-Fi, but what's bugging me is what changes have been made that prevents the Wi-Fi connection. Printer is finding my Wi-Fi, I have an Airport Express and it's finding my Wi-Fi will perhaps ring a Canon helpdesk here in NZ to see if I can find the problem!!

Re: Canon MG6220 Printer and it has suddenly lost wifi connection.

Poodlz — Sun, 09 Aug 2015 04:12:00 GMT

Finally fixed it!!!

I uninstalled the Printer driver and then downloaded the driver from the Canon web site and everything is back in working order....yeah (a wasted two days!!)

Thanks for your comments

Re: Canon MG6220 Printer and it has suddenly lost wifi connection.

kissfan101 — Sun, 09 Aug 2015 09:35:15 GMT

I've reloaded the drivers.

The Canon IJ Network Tool sees the printer but when I try to print a test page or check the status of the printer it comes up "printer not responding"

If anybody has suggestions I'd love to hear them ...

Re: Canon MG6220 Printer and it has suddenly lost wifi connection.

Poodlz — Sun, 09 Aug 2015 09:53:57 GMT

I would try deleting your printer Lan connections and then resetting them - perhaps the setting you have for your printer is not correct now??

Re: Canon MG6220 Printer and it has suddenly lost wifi connection.

kissfan101 — Sun, 09 Aug 2015 10:39:40 GMT

Actually, I just hit "reset all" on the printer and when through the steps for the network to see the printer again.

Same result.

The printer is seen by the network

Windows sees it as my default printer

When I try to print a test page or check the printer's status I get the same "printer not responding message".

Looks like I may just have to use a printer cable....

Re: Canon MG6220 Printer and it has suddenly lost wifi connection.

Poodlz — Sun, 09 Aug 2015 11:11:22 GMT

When you said you reloaded the printer drivers, did you uninstall thru Control Panel>Uninstall programs first. That was one of the comments found on the net, to just reinstall could corrupt the driver, so I uninstalled the driver, restarted the computer and then installed the download of the printer drivers??

Re: Canon MG6220 Printer and it has suddenly lost wifi connection.

kissfan101 — Sun, 09 Aug 2015 11:39:43 GMT

Yes. Clean install of drivers...

Re: Canon MG6220 Printer and it has suddenly lost wifi connection.

Poodlz — Sun, 09 Aug 2015 19:56:51 GMT

When you went thru the set up for Wireless connection did it find the printer or did you have to try with USB cable? You might also like to try deleting the wireless connection on the printer and reconnecting! Printers can be so fustrating!!

Re: Canon MG6220 Printer and it has suddenly lost wifi connection.

kissfan101 — Sun, 09 Aug 2015 21:04:08 GMT

Setup found the printer. Didn't use a cable or setup with one.

I reset all settings on the printer.

Windows sees it

The Canon IJ Network Tool sees it

I can't print to it.

I've started and email exchange with Canon support.

If they find the answer I'll post it.

Re: Canon MG6220 Printer and it has suddenly lost wifi connection.

movdb75 — Sun, 09 Aug 2015 23:03:42 GMT

I was having a similar problem to many of you.

Under Windows 7, no issues with printing or scanning. Just upgraded to Windows 10 and whilst I was able to scan (MG7550) was unable to print but could see printer.

Found that the issue wasn't with the printer software or drivers, but with my firewall.

In my case it's Bitdefender. The solution was/is

Open Bitdefender

Go to Firewall

Go to Adapters - make sure adapter has the Network type set to Trusted, Stealth mode set to Off, Generic set to On

Can't talk about other AV products, but perhaps have a look at what's happening with the firewall side.

Anyways, hope this helps some of you.

Re: Canon MG6220 Printer and it has suddenly lost wifi connection.

kissfan101 — Mon, 10 Aug 2015 00:15:19 GMT

I use Bitdefender !!!

The change to the firewall setting worked immediately!!

Thank you very much, movdb75!

Very appreciated!!