topic Re: Pixma MG2922 in Printer Software & Networking

Pixma MG2922

ClearestClarity — Sun, 02 Aug 2015 16:21:35 GMT

Ok, so I'm the most recent in a long line of people who felt scammed after purchasing this product. When I got home, I was wuick to realize that I wasn't given the ink cartridge the box named. Canon was quick to ship out a new pair, so they solved that problem immediately, however I inserted the ink cartridge to deal with a whole new mess of problems. The MG2922's main selling point was its ability to print from the cloud, as well as its direct connection to a router so that I could print on-the-go. The box had all of this plastered all over it, and I was excited to try it out. And I don't think I ever can. The app that the QR code on the box directed me to NEVER EXISTED, the QR simply leads to a placeholder page for a Pixma app that doesn't exist. Online, everyone told me that now you use Canon's new Selphy app, so I downloaded it. My phone connected, and I'm able to print directly from my phone, if in the same room, but features like Cloud and Wi-Fi printing are sealed off with a Canon acct. A Canon account can't be MADE with a MG2922, because the MG2922 doesn't come with a registration key (no, it's not that I didn't find it. The page where you sign up lists the printers that come with registration codes, and the MG2922 simply isn't on the list). Same result is had trying to use the printer hooked up to the computer; documents can be scanned or printed directly, but cloud features are sealed off by the same front. This means that I can pretty much only use the printer in the same room, meaning the extra money paid for all these wireless features was wasted, on top of me waiting for 4 days to get the ink that was supposed to come with my printer in the first place. Canon customer support acted like I hadn't said anything about these problems, and only kept addressing the ink. I don't think I've ever been more disappointed in another product my entire life. If Canon doesn't fix support for my printer, they're getting a BBB complaint, and I swear to do my hardest to class-action this mess. Put out new printers, unsupported, and when they don't sell, make a new model? Not anymore.

Re: Pixma MG2922

merrymary247 — Mon, 03 Aug 2015 18:22:25 GMT

Okay. A couple things.
Yes, this printer is Cloud Print compatible, and it does have a direct connection mode (where the printer acts as its own network)- however you cannot use both simultaneously. Cloud Printing requires an internet connection.

The PIXMA Printing Solutions app was very recently updated to be named Canon PRINT Inkjet/Selphy, which it sounds like you already have.

Now, once you connect the printer to your home wifi using the app, you can print out a LAN details page and get it registered with Google Cloud Print using the ipv4 address (directions in the link below).

http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&secureFlag=false&TIMEZONE_OFFSET=&CMD=VIEW_ARTICLE&ARTICLE_ID=67787

Or, if you're trying to register for the IJ Cloud Printing center (so you can access the "Cloud" option from within the app), here are the instructions to do so.

http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&secureFlag=false&TIMEZONE_OFFSET=&CMD=VIEW_ARTICLE&ARTICLE_ID=67815

Hope this helps clear up any confusion.

Re: Pixma MG2922

ClearestClarity — Mon, 03 Aug 2015 21:50:38 GMT

Without a sign - in there isn't a way TO connect said printer to the internet with the Selby app. This is what I've been saying all along. Also, why not just link the pages from the QR code on the box and address from the instructions to the new app instead of let them lead to dead ends?

Re: Pixma MG2922

merrymary247 — Mon, 03 Aug 2015 22:44:03 GMT

Yes there is. First, the printer should be on and the blue and green light should be solid. The orange alarm light should not be on.

On the printer itself, press the blue wifi button until the orange alarm light flashes 2 times, then release immediately. The Blue light will start flashing.

In the Canon PRINT app, iIn the upper left, there is a little printer with a (+). Tap that. Select Printer Registration, then Printer Setup.

If you have an Android, select Auto Connect. It will prompt you to choose your network name and enter in the password.

If you have an iOS device, select "Connect via Wireless Router", then go to your SETTINGS app for the device itself, select 'Wifi' then connect to the network named Canon_IJ_Setup. Once it's connected, go back to the Canon PRINT app, and press OK. It will prompt you to choose your network name and enter in the password.

Once you've entered in the password, it will say "sent the settings"-press OK. The power light and wifi light should start blinking together, then go solid if it was successful. If the password you entered was wrong or the router is super far away the orange alarm light will come on and you will need to restart the setup process.

Re: Pixma MG2922

Cheesymac4me — Thu, 10 Dec 2015 04:28:17 GMT

Password still advised as incorrect. NOTHING will allow me to connect this printer to my iPhone. Scan code that came with printer does not show my printer model, Canon PIXMA MG2922, once app was downloaded. This blows.

Re: Pixma MG2922

Michael — Fri, 11 Dec 2015 17:33:26 GMT

Cheesymac4me,

If you are receiving a message that the password is incorrect, please check the settings for your Wi-Fi router to ensure that you are using the correct passphrase or encryption key for the router.

If additional assistance is needed, find more help at Contact Us.

Re: Pixma MG2922

GrannyB — Sat, 02 Jan 2016 00:15:58 GMT

I got this to work - once! It still won't print unless I magically get it uploaded into the Canon Print Inkjet by Selphy which I haven't been able to do. Evidently I got something in there a month ago but I sure don't know how I did it! I just want to print from my iPad Air2 to my Canon Pixma MG2922. The printer is registered. Now what?

Re: Pixma MG2922

GrannyB — Sat, 02 Jan 2016 19:00:21 GMT

I did this and it printed one document. I had to set my WiFi connection back to the original setting to connect to the Internet. Sure I don't have to go through changing the settings every single time I want to print. I've got to be missing something.

Re: Pixma MG2922

Michael — Mon, 04 Jan 2016 14:29:58 GMT

GrannyB,

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: Pixma MG2922

Cheesymac4me — Tue, 05 Jan 2016 20:05:31 GMT

It's not an issue with my password. My password is in fact, correct. I have signed in multiple devices and I have the sheet right in front of me and have tried several times. I am also very close to the modem and router, yet I had still received the error message. Thanks, though.

Re: Pixma MG2922

Kat3649 — Sat, 27 Feb 2016 05:43:41 GMT

So angry right now. Same story, except I did get my ink. However there is NO registration key/number available for this printer. If Canon can't tell me how to fix this tomorrow, then I will be returning it and buying the Dell that will actually print wirelessly and by using the cloud. Really disappointed in Canon right now.

Re: Pixma MG2922

Danny — Sun, 28 Feb 2016 13:46:43 GMT

Hi, Kat3649!

Thanks for posting on our forum! We can certainly understand your frustration.

This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, contacting our US-based technical support team is the most efficient way to get these issues straightened out. They're standing by, ready to help 24/7 via Email at http://bit.ly/ContactCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: Pixma MG2922

Patrick — Mon, 29 Feb 2016 18:52:28 GMT

Hi Kat3649,

What operating system are you using, Windows or Mac?

What version of Windows or Mac OS X are you using?

If this is something that must be resolved quickly, it is recommended that you call us. There is NO charge for this call.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.

Re: Pixma MG2922

Dolphinlover225 — Fri, 03 Jun 2016 03:38:22 GMT

My iPhone never connected to my Canon either come to find out apple products won't connect to anything but apple I now have a Android and it connected with no problem at all

Re: Pixma MG2922

inkedkid — Wed, 25 Jan 2017 03:11:29 GMT

Hello.I have just purchased the Canon pixma and so far I am extremely disappointed. I bought this to print coupons off of my phone. The only problem is that the coupon app and the web browser can't find the printer. I've tried everything and nothing works. Right now, I'm looking at returning it. I am trying to print from an iPhone6. It works fine with my printer and from the canon print app. Can anyone help?

Re: Pixma MG2922

merrymary247 — Wed, 25 Jan 2017 13:45:09 GMT

@inkedkid the mg2922 doesn't have AirPrint- that's what lets you print from the web browser and other apps on an iPhone. You could take a screenshot of the coupon you want to print, then go to the Canon print app and print it from there though.