topic Re: Can't connext PIXMA IX6820 in Printer Software & Networking

Can't connext PIXMA IX6820

aumble — Sun, 02 Aug 2015 15:39:03 GMT

Please help! I've spent all morning trying to set up my new PIXMA IX6820 wireless printer. I can't get the computer to detect the printer wirelessly. I've changed the settings in my Norton 360 firewall, adding the device and setting it to "total trust." I have a Verizon Fios router and have tried adding it that way, but no luck. The router is on and our computers--a desktop and a laptop--are both connected to the internet, so that's not the problem. Any other ideas?

Re: Can't connext PIXMA IX6820

Danny — Sun, 02 Aug 2015 15:51:26 GMT

Hi, aumble!

So that the Community can help you better, we will need to know exactly which operating system is running on your computer (Windows or Mac, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: Can't connext PIXMA IX6820

aumble — Sun, 02 Aug 2015 15:57:07 GMT

Ooops, sorry! I'm using Windows 7.

Re: Can't connext PIXMA IX6820

merrymary247 — Mon, 03 Aug 2015 18:34:06 GMT

What setup method are you selecting (WPS, Cableless, Wireless Setup using USB)?