topic Re: Canon MG6620 will not connect to Macs in Printer Software & Networking

Canon MG6620 will not connect to Macs

AnnMarie4240 — Sat, 11 Jul 2015 18:20:44 GMT

I have two iMacs that cannot see my canon printer.

I have 4 windows computers that work just fine.

My imacs were able to print until one day they just couldnt see the printer. I had not done any type of update or downloaded any software.

I have downloaded and installed the drivers for this model with my mac software many times. No change.

They dont even see the printer when I search for printers on the network.

Please help!

Re: Canon MG6620 will not connect to Macs

Jason — Sat, 11 Jul 2015 18:32:03 GMT

Hi!

To ensure the most accurate information is provided, we will need to know the specific version of Mac your two computers are running (ex. 10.7, 10.8, 10.9 10.10 etc).

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: Canon MG6620 will not connect to Macs

AnnMarie4240 — Sat, 11 Jul 2015 19:03:16 GMT

Both Macs are running 10.10.3 currently

Re: Canon MG6620 will not connect to Macs

Michael — Mon, 13 Jul 2015 20:18:46 GMT

Hello.

It may be possible that the two Mac computers are connected to a different network. Check the Wi-Fi settings for each computer to ensure that they are connected to the same network as the MG6620 and your Windows computers.

If you continue to have difficulties, please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: Canon MG6620 will not connect to Macs

AnnMarie4240 — Tue, 21 Jul 2015 12:43:54 GMT

That is not the case.

Re: Canon MG6620 will not connect to Macs

merrymary247 — Tue, 21 Jul 2015 17:11:18 GMT

When you go to add the printer from System Preferences, does it show the MG6600 series? Does it say 'Bonjour' or 'Canon IJ Network' under KIND?

Re: Canon MG6620 will not connect to Macs

AnnMarie4240 — Wed, 22 Jul 2015 15:41:21 GMT

Neither Mac computer shows my printer

Re: Canon MG6620 will not connect to Macs

merrymary247 — Thu, 23 Jul 2015 00:21:52 GMT

Hrm. That's weird.
I'd start by printing out a lan details page from the printer

http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&secureFlag=false&TIMEZONE_OFFSET=&CMD=VIEW_ARTICLE&ARTICLE_ID=68453

Find the line that says ipv4 ip address. Next, find the ip address of the computer.

https://www.maketecheasier.com/find-ip-and-mac-address-in-osx/

The first 3 sets of numbers in both ip addresses should match. For example, printer (192.168.1.15), computer (192.168.1.3)- those would be on the same network and should be able to communicate. Computer (192.168.2.3) would be on a different network.