topic Re: How to locate IP Address on MX922 in Printer Software & Networking

How to locate IP Address on MX922

aja12477 — Wed, 08 Jul 2015 23:13:59 GMT

Please advise where I can find the IP Address on my MX922

Re: How to locate IP Address on MX922

Michael — Sat, 11 Jul 2015 13:02:28 GMT

Hello.

Please follow these steps to locate the current IP addresses.

1. Press the Menu Button on the printer.

2. Use the arrow buttons to select Setup and press OK.

3. Select Device Settings and press OK.

4. Select LAN Settings and press OK.

5. Select Confirm LAN Settings and press OK.

6. Select WLAN Settings List and press OK.

Once there, scroll down to locate the IPv4 or IPv6 address.

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Re: How to locate IP Address on MX922

DCParker — Wed, 02 Nov 2016 01:40:15 GMT

Purchased a new MX922 today because I was having trouble with the one I've had for a couple years connecting to my new Netgear A6100 as well as my old Netgear router. I'm having the same problem with the new printer. It shows to be connected to the router but the router shows the printer as an unkown device with no information other an identifying number that corresponds to the MAC address of the printer. Hoever, the MAC address for the printer shown on my router information appears as "unkown", the same as the IP address. In addition, the MX922 does not show any IP addresses when queried but shows to be connected to my router. I've attempted connecting to the new router as well as my old router using WPS and also manually connecting. The old MX922 and new MX922 say they connect but can't print. Message on PC says printers are offline and router says they are unknown devices. My old MX922 and old Netgear router worked together perfectly until this week..

Extremely frustrating.

Re: How to locate IP Address on MX922

Ramona — Thu, 03 Nov 2016 12:48:33 GMT

Hi DCParker,

Disabling the IPv6 and Wireless LAN DRX settings of the printer may resolve the issue being experienced. To do this, please follow the steps located here. Once the settings are disabled, please attempt to reconnect the printers. If you still experience difficulty, we ask that you please contact a Canon technical support representative for further assistance by entering your product name and selecting a support method here. A representative will be happy to assist you free of charge.