topic Re: i can not scan now that printer is on wifi mx410 in Printer Software & Networking

i can not scan now that printer is on wifi mx410

hawkins — Tue, 07 Jul 2015 20:42:29 GMT

we have gone to wifi on our printers and they are not allowing us to scan anything now any ideas ?

Ramona — Fri, 10 Jul 2015 05:00:18 GMT

Hi hawkins,

So we can better assist you, please reply with what operating system is on your computer (version of Windows or Mac OS X).

If this is a time-sensitive matter, additional support options are available at Contact Us.

merrymary247 — Wed, 15 Jul 2015 01:16:28 GMT

How far is the router from the printer? Have you selected the network version of the scanner? This walk-through is for the mac, but you would go into the preferences, general tab to select the network version on Windows as well. http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&secureFlag=false&TIMEZONE_OFFSET=&CMD=VIEW_ARTICLE&ARTICLE_ID=39259