topic Re: Pixma MG6320 "Cannot connect to the server" for Cloud Printing in Printer Software & Networking

Pixma MG6320 "Cannot connect to the server" for Cloud Printing

jessewien — Thu, 25 Jun 2015 02:53:52 GMT

My Canon Pixma MG6320 printer is offline and I can't get it to go back online. I do NOT have it hard-wired to a computer or the network. It is wireless for printing and connection to the network.

I deleted my Google cloud print registration using the printer options and then tried to set it back up after powering down the printer and restarting. However, I always get an Error message on the printer when I try to complete the Google cloud print setup that says: "Cannot connect to the server. Please wait a while and try again."

I have tried this multiple times with 2 different wireless routers. My router can definitely see the printer.

How do I fix this? This printer is basically useless to me and I've only had it for a year and barely used it. Any help would be much appreciated.

Thank you.

Re: Pixma MG6320 "Cannot connect to the server" for Cloud Printing

Shanna — Thu, 25 Jun 2015 03:05:34 GMT

Hello jessewien!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: Pixma MG6320 "Cannot connect to the server" for Cloud Printing

jessewien — Thu, 25 Jun 2015 03:13:54 GMT

It doesn't matter what OS is used... This is an issue with the printer connecting to the Google cloud for printing wirelessly.

Re: Pixma MG6320 "Cannot connect to the server" for Cloud Printing

mg2 — Thu, 25 Jun 2015 07:16:58 GMT

We had the same problem, "cannot connect to the server..." with our MG6220, after it had been cloud printing fine previously.

We found on a Google forum that changing the DNS setting in the printer to a public DNS, 8.8.8.8 solved the problem. It worked!!!

Nothing else we tried previously solved the proglem

Re: Pixma MG6320 "Cannot connect to the server" for Cloud Printing

jessewien — Sat, 27 Jun 2015 15:56:04 GMT

Thanks for the suggestion, but I don't see an option to do that. Can you provide any more info?

Thanks.

Re: Pixma MG6320 "Cannot connect to the server" for Cloud Printing

mg2 — Sat, 27 Jun 2015 21:39:24 GMT

Go into Setup -> Device Settings -> LAN settings -> Other Settings -> TCP/IP Settings -> IPv4 -> (click yes) -> DNS Server. You can then manually enter a public DNS, I used 8.8.8.8 (selecting 'auto' in DNS did not help us)

There is addional info on this Google blog - link below. The google moderator for cloud print is very knowledgable.

https://groups.google.com/forum/?utm_medium=email&utm_source=footer#!msg/gcp-developers/pOz0nHCo65s/uUaDp-uhVxEJ

Re: Pixma MG6320 "Cannot connect to the server" for Cloud Printing

jessewien — Thu, 02 Jul 2015 02:43:49 GMT

Thanks for the info. Unfortunately, changing to 8.8.8.8 didn't work for me. I still get the error about not being able to connect to the server. Hopefully Canon does something to fix this soon.

Re: Pixma MG6320 "Cannot connect to the server" for Cloud Printing

nboyle1 — Sat, 22 Aug 2015 18:49:04 GMT

Exact same problem for my MG5420. Combine this lack of functionality with the exsanguination from ink purchases,, and I'm moving on to a different product. Life is too short (and demanding).

Re: Pixma MG6320 "Cannot connect to the server" for Cloud Printing

mg2 — Sun, 23 Aug 2015 01:06:15 GMT

Subsequent to working with DNS set to 8.8.8.8 for a number of days, ours lost the connection again. Same error message. As a work around, I leave my Windows computer 'on' and it has the Canon Pixma connected to it via a traditional USB cable. It is the 'classic' printer stetup and then shared with others in the household through Chrome printer management. It now prints again from our chromebooks, but the Windows computer needs to be on.

It would be much better to be able to cloud print like before, and not need to have a Windows machine in the loop, but until Canon works it out with Google (evidiently some change on the Google end caused all of us Canon printer users to loose our cloud print capbilites), at least I can print again from a chromebook.

If you call Canon support, they will put you on a contact list to be notified when they have the cloud priint fix/solution. Hopefully that will happen 🙂

Re: Pixma MG6320 "Cannot connect to the server" for Cloud Printing

ruko — Tue, 08 Dec 2015 22:41:48 GMT

"If you call Canon support, they will put you on a contact list to be notified when they have the cloud priint fix/solution. Hopefully that will happen"

Don't hold your breath.

Re: Pixma MG6320 "Cannot connect to the server" for Cloud Printing

jennykay85 — Thu, 10 Dec 2015 23:09:16 GMT

Just wanted to say thanks for having this discussion, I anxiously await a fix too. Google Cloud Print was my way of printing things from my work laptop at home. (Can't seem to set up printer sharing with my company's computer.)

Now I have to crawl under my spouse's desk and plug in the USB port. I keep smacking my head under the desk, very annoyed.

Re: Pixma MG6320 "Cannot connect to the server" for Cloud Printing

nd — Tue, 15 Dec 2015 07:29:59 GMT

There is a firmware update for the MG6300 series which fixed the issue.

see here