topic Re: Pixma MG5420 cannot connect to cloudprint in Printer Software & Networking

Pixma MG5420 cannot connect to cloudprint

jstead1 — Sun, 21 Jun 2015 20:54:26 GMT

My MG5420 used to connect to cloudprint, but went offline. I tried deleting the printer and then reconnecting.

After the authentication page prints out, and I go to the website and complete the process, google has the printer as registered. But my printer comes up with "Cannot connect to the server. Please wait a while and try again."

Since it gets the web address, I know it connects to the server. I have done this fifteen times now and it is the same every time.

I tried it connecting through two different routers and my phone hotspot. Always the same result.

This printer has been a big disappointment. Need help from Canon. Please support your products.

Re: Pixma MG5420 cannot connect to cloudprint

Tiffany — Sun, 21 Jun 2015 21:15:59 GMT

Hi Jstead1!

So that the Community can help you better, we will need to know what Computer Operating System you're using. (Windows XP/Vista/7/8 or Mac 10.x)

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanonor by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: Pixma MG5420 cannot connect to cloudprint

jstead1 — Sun, 21 Jun 2015 21:48:51 GMT

The printer is not hooked up to any computer. It connects to the internet through a wireless router and should use cloudprint. There are no drivers.

Canon and Google cannot seem to agree on how this is supposed to work (although google seems to get it to work with other printer mfg. so my guess is Canon has not correctly implemented the API).

Although the printer can connect to cloudprint to get the web address to verify the connection (each web adress is sent by google and is unique, so I know the printer can access google) it cannot connect the second time to verify the authentication from google. I have searched the internet (including this forum) and the main thing I have found is that Canon's support of the Pixma printers is abysmal. I would really like it if they could redeem themselves and support their products, but I don't hold out much hope.

Re: Pixma MG5420 cannot connect to cloudprint

justwanttoprint — Sun, 21 Jun 2015 22:11:35 GMT

I am having the exact same problem. I've had this printer working with Google Cloud Print for a year, and just yesterday it stopped working. The printer would show as offline even when it was on and its internet light indicated it was connected. I have tried 5 times to re-register, and each time it prints out the page with the registration URL, but afterwards it gives the error message that it cannot connect to the server and I need to try again later.

Re: Pixma MG5420 cannot connect to cloudprint

jstead1 — Sun, 21 Jun 2015 22:37:23 GMT

Canon needs to get its stuff together and fix this.

Re: Pixma MG5420 cannot connect to cloudprint

jstead1 — Sun, 21 Jun 2015 22:43:57 GMT

I also contacted their "24/7 service center" by e-mail. If they give me a solution I will post it here, but based on my experience and other threads on the web, I don't hold out much hope..

Re: Pixma MG5420 cannot connect to cloudprint

Patrick — Tue, 23 Jun 2015 12:47:05 GMT

Hi jstead1,

Canon has determined that a number of users are experiencing difficulties using Google Cloud Print with their products. Canon is currently working on resolving this issue.

Re: Pixma MG5420 cannot connect to cloudprint

mg2 — Thu, 25 Jun 2015 07:14:41 GMT

We had the same problem with our MG6220, after it had been cloud printing fine previously. We found on a Google forum that changing the DNS setting in the printer to a public DNS, 8.8.8.8 solved the problem. It worked!!! nNothing else we tried previously solved the proglem

Re: Pixma MG5420 cannot connect to cloudprint

jstead1 — Sun, 28 Jun 2015 19:57:41 GMT

So Canon is "working" on the problem. I don't see any results yet. Is "working on" a euphamism for abandoning people who bought your printer in good faith?

Re: Pixma MG5420 cannot connect to cloudprint

T-Rex — Tue, 30 Jun 2015 06:47:24 GMT

This is pretty much my exact problem. Cloud printing worked fine for months, but seemed to go belly up a few days ago. After deleting the printer from Cloud Print, I'm trying to register the printer again, but get the "Cannot connect to server. Please wait a while and try again." message. This has been going on for over a day now. Has anyone here been able to fix this problem??? Please???

Re: Pixma MG5420 cannot connect to cloudprint

T-Rex — Tue, 30 Jun 2015 07:12:24 GMT

Thank you for the suggestion. I just tried it, but no dice. 😞

Re: Pixma MG5420 cannot connect to cloudprint

drewj1 — Tue, 14 Jul 2015 02:18:19 GMT

Any update on this issue - this is extremely frustrating!

Re: Pixma MG5420 cannot connect to cloudprint

jstead1 — Tue, 14 Jul 2015 16:39:07 GMT

Cloudprint started working again for me on 7/11/2015. I didn't do anything different, I reset the cloud settings on the printer and deleted all of the cloud print printers and re-registered. I had done that many times previously and it didn't work. This time, it did.

Re: Pixma MG5420 cannot connect to cloudprint

jstead1 — Sat, 08 Aug 2015 00:32:35 GMT

Cloudprint is broken again. I have to tell you Canon, your product sucks, your customer service sucks, and I will NEVER buy another Canon product again.

I would like to dump the printer in your CEOs drivewahy in 1000 pieces.

Re: Pixma MG5420 cannot connect to cloudprint

teschoen — Mon, 24 Aug 2015 14:47:09 GMT

I am having the same issue. I don't use cloud print much, but I do use it. and Google Cloud Print is the reason I purchased this printer.

I AM able to get documents to print if I go to the printer and force it to check the queue. However I am unable to share my printer via google cloud print to anybody.

I have read through pages and pages of issues on the google forum, where there was rumor of a firmware upgrade that fixed all this on other models of printers.

I want to know when I can expect my printer to work as advertised at time of purchase (and how it used to work). OR when I will get an accpetable replacement that does work as advertised.

Considering that GCP did work. And worked well, and now does not. I would say there is a breech in contract and that Canon needs to fix this ASAP.

Re: Pixma MG5420 cannot connect to cloudprint

pzalmezak — Wed, 26 Aug 2015 01:51:40 GMT

Having the same problem and same experience. Have wasted nearly an hour of my life (forgive the dramatics) trying to fix this. Why no firmware upgrade for mg5420? Frustrating.

Re: Pixma MG5420 cannot connect to cloudprint

Michael — Wed, 26 Aug 2015 15:24:16 GMT

Hello.

Additional troubleshooting will have to be done to narrow down the causes of your issues. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: Pixma MG5420 cannot connect to cloudprint

jstead1 — Wed, 26 Aug 2015 16:46:44 GMT

I already contacted Canon support. This was their reply (empasis is mine):

"Dear James Stead,

Thank you for contacting Canon product support. I understand that you are experiencing an issue with using Google Cloud Printing with the PIXMA MG5420 and I will be able to provide more information regarding your inquiry.

Since the middle of June, 2015, a phenomenon has been seen where printer registration or printing cannot be performed in Google Cloud Print. It is due to change of the Google servers authentication method.

Solution:

No measures are planned for the printer

To resolve the phenomenon, the printer firmware needs to be upgraded. However, the firmware upgrade cannot be performed due to the printer capabilities.

Workaround:

By connecting the printer to the internet using a PC, you can use Google Cloud Print without the phenomenon.

For details, visit Google Cloud Print home page, then go to "Cloud Ready Printers," "Add a Classic printer," and "Connect your classic printer."

Please let us know if we can be of any further assistance.

Thank you for choosing Canon."

I didn't buy a "classic" printer, I bought a cloud ready printer. Canon took that away. Now I consider Canon a "classic printer company" and I am not interested in classic printers. I bought a Brother, problem solved.

Re: Pixma MG5420 cannot connect to cloudprint

mg2 — Wed, 26 Aug 2015 18:46:04 GMT

It is disappointing that Canon has chosen not to have a firmware upgrade for the MG4220, MG5422, MG6220, MG8220, and MX892 inkjet printers to resolve this "phenomenon" . Setting up as a 'Classic Printer" connected to a Windows computer doesn't help those using a Chromebook or Android device and with no Windows computer.

After waiting months for a resolution, it was nice to get the notification from Canon this week and hear some models have a firmware upgrade that restores the original cloud print functionality, but very discouraging to those of us who have the Canon Could models that there is no update to resolve the problem.

Unfortunately, the solution of 'Classic Printing' through a Windows computer is not an option for some of us. My Canon printer was advertised and purchased as a cloud printer. Cloud printing didn't mean I also needed to have a Windows computer to be able to print.

I called Canon Product Loyalty 1877-359-6780 and the recommendation was to buy a new model, MG6620, from them. The discounted price they offererd was more than that printer sells for on Amazon.

Hopefully a firmware update, or an acceptable solution other than Classic Printing, will follow from Canon for the remaining Cloud printer models that don't have the full cloud print resolution

Re: Pixma MG5420 cannot connect to cloudprint

trothmann — Wed, 09 Sep 2015 02:32:23 GMT

ME too. 5420. Any resolution for anyone?