topic Re: My printer isn't working since I got a different internet connection with another provider. in Printer Software & Networking

My printer isn't working since I got a different internet connection with another provider.

Susanne61463 — Fri, 19 Jun 2015 19:52:09 GMT

I need help to get my printer working on the WIFI connection. It worked with the other Wifi connection I had and now I cant get it to work with the new one.

Re: My printer isn't working since I got a different internet connection with another provider.

Shanna — Fri, 19 Jun 2015 20:14:58 GMT

Hello Susanne61463!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what model printer you have (PIXMA MX922, MG6420, etc.) and what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: My printer isn't working since I got a different internet connection with another provider.

vickinish — Sat, 20 Jun 2015 03:27:30 GMT

Same problem here although the change was a new router, same ISP. Have a Canon 3500, computers are using XP, Win 7 and also have an iPhone. The printer shows on the computers but when try to print I get an error, printer not responding.