topic Re: Can't scan to computer from MX470 printer in Printer Software & Networking

Can't scan to computer from MX470 printer

ajc100 — Sun, 07 Jun 2015 18:15:27 GMT

Hi, I have a Canon mx470 and I was previously able to scan to my computer from the printer, but it no longer shows my computer as an option to scan to. It does show my wife's computer and lets me scan to it, but not mine. Also, I AM able to scan to my computer if I do it from the computer itself, just not from the printer. How do I get the printer to show my computer as an option to scan to again?

Thanks!

Re: Can't scan to computer from MX470 printer

Jason — Sun, 07 Jun 2015 18:24:29 GMT

Hi ajc100!

To ensure the most accurate information is provided, we will need to know the version of Windows or Mac in use, as well as how you have the printer connected (USB or wireless).

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: Can't scan to computer from MX470 printer

ajc100 — Sun, 07 Jun 2015 18:26:17 GMT

I'm using Windows 7 and the printer is wirelessly connected.