topic Re: how to clear message"printer is being used by another computer" in Printer Software & Networking

how to clear message"printer is being used by another computer"

sjp — Thu, 14 May 2015 11:44:26 GMT

MPX 922 won't print. showing message: printer currently being used by another computer"

Re: how to clear message"printer is being used by another computer"

Danny — Thu, 14 May 2015 13:08:07 GMT

Hi, sjp!

So that the Community can help you better, we will need to know exactly which operating system is running on your computer (Windows or Mac OS X, and which version), and whether your printer is, in fact, shared with any other computers or devices. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: how to clear message"printer is being used by another computer"

sjp — Thu, 14 May 2015 13:13:06 GMT

the printer is shared with one other computer, my laptop runs MS8.1, my wife's MS7.0. nev er had this problem until recently.

Re: how to clear message"printer is being used by another computer"

Ramona — Thu, 18 Jun 2015 05:02:18 GMT

Hi sjp,

Reinstalling the printer using the latest drivers from the Canon USA website may resolve the issue you are experiencing. When reinstalling the drivers, please ensure that any antivirus for firewall software that is on your computer is temporarily disabled, as these programs can sometimes block the printer from being detected during installation. Once the printer is installed successfully, the protection software can be re-enabled.

Please click here to go to the Drivers and Software page for the PIXMA MX922. Once on the initial download page for your model, please do the following:

1. Verify that the operating system detected in the "OPERATING SYSTEM" drop-down menu is correct, and if it is not, please click the drop-down menu to select your operating system.

2. Next, please click on the red arrow next to the "RECOMMENDED DOWNLOADS" section and click the MINI MASTER SETUP file. When you do, a red DOWNLOAD button will appear. Please click on the checkbox below the DOWNLOAD button, then click the red DOWNLOAD button to begin the download. The time for the download process may vary depending on the speed of your Internet connection and the size of the file being downloaded.

Once you have downloaded the Mini Master Setup file, please double-click on it and follow the prompts to reinstall the printer on your computer. If you still experience difficulty after reinstalling the drivers, please call or email us using one of the methods on the Contact Us page for further assistance.