My operating systems is Windows 8 and my MX870 scanner is not working

Suzettarae — Sun, 12 Apr 2015 20:39:53 GMT

I am using Windows 8 and my MX870 scanner is not working. In MP Navigator, it will not let me scan. the Windows scanner is telling me that it cannot detect a scanner. I am using it as a wireless device. I'm thinking my settings might be messed up. The scanner used to work.

Re: My operating systems is Windows 8 and my MX870 scanner is not working

Ramona — Wed, 15 Apr 2015 11:04:11 GMT

Hi Suzettarae,

If you have any antivirus or firewall programs installed on your computer, please temporarily disable them and then attempt to scan again. Sometimes these programs can block the scanning process. You will also want to ensure that the IJ Network Scan Utility is running in order to scan wirelessly.

If you still experience difficulty, please call or email us using one of the methods on the Contact Us page for further assistance.

topic Re: My operating systems is Windows 8 and my MX870 scanner is not working in Printer Software & Networking

My operating systems is Windows 8 and my MX870 scanner is not working

Re: My operating systems is Windows 8 and my MX870 scanner is not working