topic Wired Network Installation Failure PIXMA MX870 in Printer Software & Networking

Wired Network Installation Failure PIXMA MX870

sqmronnyc — Wed, 01 Apr 2015 03:50:01 GMT

Setting up new ethernet cable wired network.

Installation program locates printer successfully, then while 'registering the printer driver' installation stops; with the message: "error occured while files being downloaded: 0200 0000" Same failure with multiple attempts.

Am setting up a new network with a new computer, Windows 8.1, ASUS RT-AC68U Router, connecting the printer with ethernet cable to a gigabit switch.

This printer has successfully installed with same installation disc on a prior Windows 8.1 system, direct USB connection (no network).

Any suggestions to point me in the direction of a successful installation?

Re: Wired Network Installation Failure PIXMA MX870

Shanna — Wed, 01 Apr 2015 02:58:32 GMT

Hello sqmronnyc!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!