MG 3650S

Ssilvie — Mon, 10 May 2021 14:25:12 GMT

Hi, after working well for months, my printer is no longer visible on the network from Windows, Linux, Android or Apple. The router has allocated an IP address, but can't be pinged. I've dumped the printer network settings from the printer and it confirms the IP address.

The only way I can get it's working (temporarily) is to reset my broadband/wireless router which is not an acceptable solution as it loses the SNR history of the router.

Any help gratefully received.

Re: MG 3650S

Porcha — Mon, 10 May 2021 14:34:39 GMT

Hi,

Welcome to The Canon Forums, and thank you for your inquiry!

We appreciate your participation, however, we need to let you know that the Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, go to: https://global.canon and select your country or region for your support needs.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

topic Re: MG 3650S in Printer Software & Networking

MG 3650S

Re: MG 3650S