topic Re: TR8500 no longer connecting in Printer Software & Networking

TR8500 no longer connecting

Bks4JHB — Fri, 23 Apr 2021 22:14:18 GMT

I have a TR8500 printer that USED to connect to my wireless network and I could pring from my laptop and my devices. I moved the printer a few days ago, and it's been just fine -- I have printed several things from my laptop from its new location -- but today, after putting in new ink, it's not connecting.

I tried turning it on and off, turning the laptop on and off, and I even tried setting the printer up again -- but NOW I'm getting a message saying it can't connect because I'm using a 5G network. But I've been using a 5G network for months! That's all I've ever had at this house! I'm very frustrated. I'm not a total doofus with computers, especially for a retired person, but I also am not a computer whiz. Can anyone help me understand what's going on?

Re: TR8500 no longer connecting

Patrick — Wed, 28 Apr 2021 20:16:00 GMT

Hi Bks4JHB,

The PIXMA TR8520 will not connect to a 5GHz wireless signal, it will only connect to a 2.4Ghz wireless signal.

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/tr-series-inkjet/pixma-tr8520-wireless-office-all-in-one-printer/pixma-tr8520?tab=technicalspecifications

Standard Interface:

Hi-Speed USB
Ethernet
PictBridge (LAN/Wireless LAN)
Wi-Fi® (Wireless LAN, 2.4 GHz, IEEE 802.11b/g/n)
Memory Card Slot
Bluetooth 4.0 LE (Low Energy)

Re: TR8500 no longer connecting

Bks4JHB — Wed, 28 Apr 2021 20:49:19 GMT

Then why has it connected to our 5G network for the past year with no problem?

Re: TR8500 no longer connecting

Bks4JHB — Wed, 28 Apr 2021 20:53:47 GMT

Again: I’ve had the printer for a year. It’s been connected to our 5G network and working FINE for ONE YEAR.
It’s been an excellent printer until now. I think we’re going to have to trash it and buy a different brand that doesn’t just randomly stop working when I change the ink. I’m just doing understand why it would work perfectly for ONE YEAR and then suddenly decide not to.