topic Re: App is not working on my Chromebook in Printer Software & Networking

App is not working on my Chromebook

ashelyi4120 — Sun, 04 Apr 2021 06:08:24 GMT

Hello,

My Canon App isn't working on my Chromebook it's installed but everytime I try to open it and or access my wireless Canon Pixma 8520 it closes immediately. This issue just started usually I'm able to connect wireless. I uninstalled the app and reinstalled as Google said but I'm still unable to connect. Is there a diffeent software that I need download along with the app?

Re: App is not working on my Chromebook

Stephen — Sun, 04 Apr 2021 12:11:55 GMT

Hello!

So that the Community can help you better, we will need to know exactly what model printer you're using (it's usually on the top or front of the unit), any error messages you're seeing, the Chromebook you're using., as well as the way you connect to your device (USB or WiFi).

Any other details you'd like to give will only help the Community better understand your issue!

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

Re: App is not working on my Chromebook

ashelyi4120 — Sun, 04 Apr 2021 14:19:48 GMT

Good morning and Happy Easter!!!

I have the Canon pixma TR8520 I connect thru wifi, I use a HP Chromebook with google Chrome OS. Version 89.0.4389.116 (Official Build) (64-bit). Its not showing any errors just won't connect. COuld it be a software issue? Are any other software's that I need to download.

Re: App is not working on my Chromebook

ashelyi4120 — Sun, 04 Apr 2021 15:14:06 GMT

With a bit more research and determination, I figured how to print from my Chromebook! Yay me! I unfortunately didn't know that I had to connect my printer to the Chromebook itself without necessarily going thru the app. Thank you, for your assistance.

Although I still have the same issues with the app. Will it cause issues in the future? Should I proceed with caution when going thru the app? Do I even need the app, if I'm connected directly to the printer?

Re: App is not working on my Chromebook

hjrdn19 — Wed, 13 Apr 2022 23:22:19 GMT

Hi Stephen,

I'm having the same issue. I have a Canon Pixma MG3620 with a HP Chromebook OS version 100.0.4896.82. I uninstalled and reinstalled the app, but whenever I try to open it, it looks like it's opening and then closes right away.