topic Canon PIXMA MG3620 connection failed after finding printer in Printer Software & Networking

Canon PIXMA MG3620 connection failed after finding printer

spungie — Sat, 27 Feb 2021 03:57:25 GMT

I get to the point where my computer finds the printer on the network but then it says "connection failed. une another method for setup. follow the on-screen instructions." What could be causing this to happen.

Re: Canon PIXMA MG3620 connection failed after finding printer

shadowsports — Sat, 27 Feb 2021 15:26:03 GMT

Greetings,

We know you have a MG3620..

But we don't know what operating system you have or how the printer is connected and to what?

So my advice might not be 100% appicable to your situation or environment?

Disable IPv6

Check your Firewall settings

If you are using any 3rd party antivirus, this might cause a communication issue with the device during install

Are you using the correct installer package for your operating system

Test with another USB cable

Re: Canon PIXMA MG3620 connection failed after finding printer

shadowsports — Sun, 28 Feb 2021 03:22:33 GMT

Greetings,

Can you tell me what the issue was?

Re: Canon PIXMA MG3620 connection failed after finding printer

spungie — Sun, 28 Feb 2021 05:28:56 GMT

Sure, disabling IPv6 worked.

Oh, also, Windows 10 is the operating system.

Re: Canon PIXMA MG3620 connection failed after finding printer

Pegasusa — Fri, 05 Jan 2024 18:23:25 GMT

I disabled Norton Firewall and connection failed again. Using Windows 10. Will see what happens using USB

Re: Canon PIXMA MG3620 connection failed after finding printer

Pegasusa — Fri, 05 Jan 2024 18:42:54 GMT

I disabled IPv6, disabled Norton Firewall and connection still fails. Shouldn’t I be required to enter the WiFi password? That does not occur

Re: Canon PIXMA MG3620 connection failed after finding printer

gherson — Mon, 04 Mar 2024 22:56:27 GMT

How does one disable a PIXMA (TS3320) printer's IPv6 if nothing will connect to it? [Canon PRINT on my phone says the printer is offline, win-ts3300-1_5-n_mcd.exe (which calls itself "Master Setup" in Windows 10 Task Manager) reports "connection failed", etc., etc.] Can I disable IPv6 at the printer console?