topic Re: MG3520 with Chromebook in Printer Software & Networking

MG3520 with Chromebook

bclamore — Tue, 16 Feb 2021 01:14:32 GMT

I have an MG3520 that's been working fine with Google Cloud Print. Now that GCP has gone away, I cannot connect directly to the printer via my wifi. The IP address is correct, and I can connect directly to the printer via a browser tab, but all I get is a message that says it can't connect -- no details are available. Even the USB connection does not work. So my question is: is it possible to use this printer anymore, and if so, how? Thank you,

Re: MG3520 with Chromebook

aDiaz — Tue, 16 Feb 2021 16:33:41 GMT

Here's what I found. Think that's your case https://canon.us/9lfwj

[link edited to point to official Canon USA version of document]

Re: MG3520 with Chromebook

bclamore — Tue, 16 Feb 2021 14:23:55 GMT

Thank you for the reply, but I've tried what it says in your linked page. The MG3520 is not one of the Canon models listed in the pulldown/combo box in the Add Printer dialog. I tried to add it by IP address, but that fails too, like I said in my first posting. If Canon can make the MG3520 appear in that pulldown/combo box that would fix it. Can and will Canon do this?

Re: MG3520 with Chromebook

Patrick — Fri, 19 Feb 2021 19:46:15 GMT

Hi bclamore,

Google has decided not to support the PIXMA MG3520 with native printing. For more information, please view the following article:

https://support.usa.canon.com/infocenter/index?page=content&id=ART178764

You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 weekdays and Saturdays starting at 11 AM ET (8 AM PT). Let them know you have been working with technical support and the Canon Upgrade Program was offered.