MX490 Series Printer Says Another Computer is Using the Printer

Erin2 — Mon, 01 Feb 2021 19:57:00 GMT

We have multiple devices that use this MX490. No matter which device I use, the printer does not print what I want it to and instead displace the message "Another computer is using the printer. The following status is the usage status of that computer, --- Creating Print Data."

I checked all the other computers I know of that might be using this printer and none of them have documents in the queue. Additionally, all of the computers get the same error when I try using them to print to that printer. No matter how long I wait, nothing prints and the message stays the same.

Re: MX490 Series Printer Says Another Computer is Using the Printer

Patrick — Fri, 12 Feb 2021 21:05:02 GMT

Hi Erin2,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

topic MX490 Series Printer Says Another Computer is Using the Printer in Printer Software & Networking

MX490 Series Printer Says Another Computer is Using the Printer

Re: MX490 Series Printer Says Another Computer is Using the Printer