topic Re: "another computer is using this printer" in Printer Software & Networking

"another computer is using this printer"

jbquinn — Wed, 16 Oct 2013 00:28:09 GMT

mx 922 often says "another computer is using this printer" and won't print even when there is only one computer on.

Win 7

Re: "another computer is using this printer"

MarkII — Fri, 18 Oct 2013 20:09:27 GMT

Hi jbquinn,

Are you using the printer with a wireless or USB connection?

If this is a time sensitive-matter, additional support options are available at Contact Us.

Re: "another computer is using this printer"

jbquinn — Fri, 18 Oct 2013 22:33:33 GMT

I am using the printer with a wireless connection. My fix has been to reboot the printer. This temporarily solves the problem 9 out of 10 times. I am hoping for a more permanent solution.

Re: "another computer is using this printer"

jbquinn — Fri, 18 Oct 2013 22:38:42 GMT

Oops, it is not a wireless connection. It is a wired connection.

Re: "another computer is using this printer"

Michael — Mon, 21 Oct 2013 14:00:07 GMT

Hello.

If the same message still occurs, please check the LCD display of the printer to see if any warnings or messages are shown on the display. It may be possible that the printer is an error or warning state that is causing this error on your computer.

If additional assistance is needed, feel free to call us at 1-800-OKCANON.

Re: "another computer is using this printer"

jimyti — Wed, 23 Jul 2014 18:11:09 GMT

I had the same problem. I just kept the job printing and shut off printer. When I turned it back on it printed the page automatically and the dotted lines around the printer name disappeared.

Re: "another computer is using this printer"

gaturner — Sat, 27 Sep 2014 01:27:53 GMT

THIS IS COMPLETELY HORRIBLE. I do not like this printer. I get the same error, I am connected by my wifi... I am a college student. It makes NO SENSE that I cannot print when I NEED TO PRINT. I brought TWO of these horrible printers. My 1st one gave the error code of "Another computer is using the printer. The following status is the usage status of that computer." alllllll the time. and then one day it sucked up all my papers. I would say I had about 10 , 15 tops. and completely JAMMED it up in the within 2 months. The only reason I got anothing one is because I already brought tons of ink. This time I have a warrenty but that DOESNT help with the stress. I have never detested a printer soo much

Re: "another computer is using this printer"

NoseKills — Sun, 09 Nov 2014 17:58:51 GMT

Same problem here. Originally i had 3 PCs in a LAN, and the printer connected by wifi. My wife's PC was most of the time giving this error and could not print. On my PC printing worked OK. Turning off the other PC etc. didn't help.

To solve this (my wife is the one who usually needs the printer) I connected her PC to the printer by the USB cable while my PC is still connected via WIFI. Now My PC is getting the same error and can't print.

The way i remember it, printing was working OK for both of us in the beginning (6 months ago) so this might be a Windows update, Windows version or driver issue.

We are both running Win 8.1 64bit

The printer software says

Canon TJ Tilanvalvonta 2.70 (finnish for "status monitor")

Re: "another computer is using this printer"

patakipepe — Tue, 18 Nov 2014 21:43:22 GMT

Hi,

I have the same problem with a Canon MG5500... I bought this printer because ( what a suprise... ) I would like to print some documentation....but it seems it isn't possible... 😞

I'm using it with wireless connection with windows 8.1. I've already tried to turn it off and on, reboot, reset all settings, nothing helped.

There is no warnings or messages on the LCD.

What should I do?

Re: "another computer is using this printer"

kilwlill — Wed, 17 Jun 2015 14:50:02 GMT

Canon MG5400 series. In having the same problem with wifi, I found I could unplug usb from the directly connected pc and wifi would work immediatly. Plug in usb and wifi would work until usb pc sent a print, then wifi will work no more until unplugging usb again. Epson Workforce works fine with wired and wifi. I would say that makes it a Canon problem. I hope this post helps get it one step closer to solution!

Re: "another computer is using this printer"

derk17 — Thu, 01 Oct 2015 07:57:11 GMT

Just bought the mg 5650 and now find i am unable to use it both on pc and laptop as pc has no wifi and is connected via usg (AS DID MY PREVIOUS EPSON) the other devices in the house are via wifi. What a crap printer. I wish i knew this before purchase . Whatvthe hell are canon doing about this . this is stupid that it cannot work by usb AND wifi, Any ideas would be greatly appreciated.

Re: "another computer is using this printer"

Raul — Tue, 20 Oct 2015 06:12:05 GMT

I have the same issue with a MG7520 model. It's very frustrating. I have issues printing wireless and with usb connected using my laptop. If I use my ipad to print wireless it works ok so far. I find it extremely frustrating since it affects my business. I need certain things printed out immediately but after a couple of hours of messing with it (reset, re-connecting to wifi, moving printer closer to my modem, reseting again, power off and powered back on. etc) is a waste of time. I bought this machine thinkning it was the better buy from an HP or kodak which were the previous ones I had (which I never had an issue with) but I'm regreting every bit of it.

Re: "another computer is using this printer"

Michael — Thu, 22 Oct 2015 14:15:47 GMT

Hello.

Additional troubleshooting will have to be done to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: "another computer is using this printer"

zfyant — Fri, 11 Dec 2015 01:06:00 GMT

I just wanted to register an account to say that this is the worst peice of absolute garbage I have ever had to deal with.
If you are on this forums page, I fear it is too late to warn you not to buy this product, but for the sakes of a review, here I am.

This printer will not connect to a device if its been in sleep mode too long. (verified on wireless and wired connections)

This printer also shoots out errors faster than a cheetah catches prey. And the errors are abundant. Between "Another computer is using this printer" when I've been the only user all day, to "printer offline" which I seem to get every day.

Nearly each day requires maintenance.

Now, before anyone detests my issues, I will say that I have read countless forums. I have spent well over 24 hours working on solving issues with this printer. Sadly, I've owned it for about 2 months. I have top of the line router and modem equipment with a vast knowledge of networking.

These printers should be recalled and burned. Hell, it'd be the best Canon service I'd ever experienced.

Re: "another computer is using this printer"

gaturner — Sat, 12 Dec 2015 04:21:48 GMT

I will never buy a printer with out checking. I sooo agree with you

Re: "another computer is using this printer"

hawkod — Mon, 01 Aug 2016 10:58:33 GMT

Re: "another computer is using this printer"

hawkod — Mon, 01 Aug 2016 11:03:18 GMT

I have a new MG4250, very difficult to set up to print. I eventually thought I had made sufficient sense to get it set up via the USB link rather than by wifi and printed two documents. Now I am back to this message above and can't print again. How to I sort this out?

Re: "another computer is using this printer"

Raul — Mon, 01 Aug 2016 12:29:12 GMT

Have you tried updating the drivers? I was having the same issue with my printer. Apparently my laptop got an update so I had to update my printer's driver as well...

Re: "another computer is using this printer"

tsvikal — Sun, 28 Aug 2016 17:55:11 GMT

There seem to be a general issue, it's obviously not something that is specific to one specific user like you try to suggest. Why taking the discussion off this forum and leave all of us without a solution? You put this forum to save yourself support load, and now you direct a user to further bother you, and leave all of us frustrated.

Re: "another computer is using this printer"

dlaceyusa — Wed, 19 Oct 2016 16:30:11 GMT

I had the same problem. Printed fine last night, and then got that message this moring. Couldn't fix it on my own so CALLED the help line.

THIS is what I did to fix my issue:

1) TURN OFF printer

2) UNPLUG router

3) PLUG router back in

4) UNPLUG printer

5) PRESS the "ON" button @ 10 times (not fast, just press.. press.. press 10times)

6) PLUG printer back in

7) TURN on printer

😎 Make sure ALL print jobs are removed from print que

9) Send a job to the printer

10) SHOULD print and no more error message.

This releases the que of "unknowns" and clears the que.