topic Re: mx 922 often says "another computer is using this printer" and won't print. in Printer Software & Networking

mx 922 often says "another computer is using this printer" and won't print.

pboehm — Sat, 05 Oct 2013 20:21:43 GMT

Re: mx 922 often says "another computer is using this printer" and won't print.

Danny — Sat, 05 Oct 2013 20:36:59 GMT

Hi, pboehm!

So that the Community can help you better, we will need to know exactly which operating system is running on your computer. That, and any other details you'd like to give will help the Community better understand your issue!

Thanks and have a great day!

Re: mx 922 often says "another computer is using this printer" and won't print.

joni1024 — Thu, 31 Oct 2013 19:36:17 GMT

I'm having a similar problem. Just got my Canon MX922 this week, so I'm very much a newbee. It worked fine yesterday, there are no print jobs in the queue, and I'm running Windows 8. The printer is running wireless from my router and there is no other computer in the household that has tried to print to it. The exact error message that comes up when I try to print is:

Another computer is using the printer.
The following status is the usage status of that computer.
---
Creating print data.

Help!

Re: mx 922 often says "another computer is using this printer" and won't print.

MarkII — Fri, 08 Nov 2013 16:59:16 GMT

Hi joni1024,

The most common way to resolve this error is to uninstall the printer and then reinstall the drivers from our website. The drivers for your printer can be found here: Support and Drivers Page for PIXMA MX922.

If this didn't work, or if you have any other questions, please feel free to Contact Us

Re: mx 922 often says "another computer is using this printer" and won't print.

dreamstalker — Thu, 23 Jan 2014 17:07:16 GMT

i have just bought a mg6320 and installed it using the disc that came with it... it is on a wireless connection and when i try to print anything i get

Another computer is using the printer.
The following status is the usage status of that computer.
---
Creating print data.

i have restarted the printer and cleared the que

im fustrated what to do next

i am running windows 8

Re: mx 922 often says "another computer is using this printer" and won't print.

osturrock — Thu, 06 Mar 2014 20:59:58 GMT

I read several posts that suggested this happened after a "low ink" warning and that was also true in my case. Having changed the ink, the first laptop still refused to print, giving the message:

Another computer is using the printer.
The following status is the usage status of that computer.
---
Creating print data.

Then I tried from another computer and got the same message. My printer is a MG6300. PCs are running Windows 7. No recent updates to the print drivers, as far as I can tell (on 2.6.2.40 on both PCs).

In the same way that I wouldn't knock my house down to fix a leaking pipe, I don't believe uninstalling and reinstalling the drivers/Windows etc. is the right answer here.

Re: mx 922 often says "another computer is using this printer" and won't print.

mtRoom — Sat, 15 Mar 2014 16:23:33 GMT

Also experiencing this issue but with MG5460.

As I had no luck with other methods, yesterday I followed the advice of uninstalling the printer and installing the driver package manually.

I then used 'Add a Printer' (in Windows 7) to detect the printer and add a new configuration to 'Devices & Printers'.

It printed fine, but tried to print again today and bam. Same problem. Back again!
Also, no one else on our network has used this printer but me since the issue began.

Re: mx 922 often says "another computer is using this printer" and won't print.

osturrock — Mon, 17 Mar 2014 09:26:17 GMT

I also had another problem with the printer: the touch screen would sometimes lock up and the printer would not print, so the only option was to remove the power cable and plug it in again.

I read about this and found that there is a firmware update for the printer. I have installed it and it has fixed the lock-up problem so far. I have not seen this "another computer is using this printer" message since either, but it was not frequent enough to know whether it is fixed or not.

The updated firmware is here and it seems that it applies to a few of the MX range printers: http://www.usa.canon.com/nw3s/CanonUSA/DownloadContents/English/0400111802EN.htm

Re: mx 922 often says "another computer is using this printer" and won't print.

bobdawsonvenice — Fri, 21 Mar 2014 03:50:08 GMT

I am having the same problem on MX922. I have tried restrating the MX922 and restrating the network - does not help. The only fix I have found is restarting the computer that you are trying to print from (can be painful in the middle of work). Any other fixes?.

Re: mx 922 often says "another computer is using this printer" and won't print.

Danny — Fri, 21 Mar 2014 03:54:12 GMT

Hi, bobdawsonvenice!

So that the Community can help you better, we will need to know exactly which operating system is running on your computer. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is ready to help by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: mx 922 often says "another computer is using this printer" and won't print.

dreamstalker — Fri, 21 Mar 2014 03:58:10 GMT

fixed it my computer made a second printer and i just had to switch to the other one with identical name

all good now

Re: mx 922 often says "another computer is using this printer" and won't print.

bobdawsonvenice — Fri, 21 Mar 2014 04:05:06 GMT

I am running Windows 7 Home Premium on 2 machines.

All updates applied to Windows 7 as of today

Both machines are ethernet connected to wireless router

MX922 is running wireless to router

MX922 drivers are current per Windows Update

Problem occurs frequently but intermittently on both machines

Fix appears to be restart machine from which printing is attempting.

Restarting network, printer or other machine does not resolve problem

Problem is recent occurence (past 1-2 weeks). No similar problems in prior 6 months.

As a test, I would like to revert back to prior drivers but I do not know how to do this for Canon MX922.

Thanks for whatever help or suggestions you can provide. -Bob

Re: mx 922 often says "another computer is using this printer" and won't print.

bobdawsonvenice — Fri, 21 Mar 2014 04:07:35 GMT

Dreamstalker, what do you mean that "my computer made a second printer". -Bob

Re: mx 922 often says "another computer is using this printer" and won't print.

mtRoom — Fri, 21 Mar 2014 06:43:59 GMT

I managed to fix this a few days ago though did not update my previous post in case the problem cropped up again.

However, it all seems to be fine now. I am running Windows 7 64-bit and my printer is MG5460.

Okay so, from memory, what I did the first time was (note this didn't solve the problem, but may still be relevant):

I manually removed the printer (Control Panel > Hardware and Sound > Devices and Printers > right-click printer and select "Remove Device").
Uninstalled the Canon printer drivers
Installed the MG5400-series driver package (downloaded from Canon site)
Re-added the printer using the built-in 'Add a Printer' tool that Windows provides

This worked initially but the error reappeared the next day.

The next method I tried fixed it (again, I'm going from memory here):

I re-configured the printer's WLAN settings (probably not necessary as it was already connected)
After having no luck, I manually removed the printer again from 'Devices and Printers'
Then I re-installed the entire package (drivers and software) directly from the Canon setup disk.
Also I turned off printer sharing in the printer's properties menu, though I can't remember at what stage I did this.

One of my mistakes before, I assume, was using the built-in 'Add a Printer' function instead of installing direct from the disk. My advice is just install from the original disk (even if it's outdated, it at least gets it working).

Final thing. I'm not sure if this is relevant, but I noticed when I installed the printer using 'Add a Printer', the port name was different. It started with "WSD-..." and the description was "WSD Port". When I installed with the disk, it assigned the port name "CNBJNP_....." and the description is simply "Canon BJ Network Port".

(The port settings can be viewed by right-clicking the printer > select 'Printer Properties' > 'Ports').

Hope this helps in some way people still having the same problem!

Re: mx 922 often says "another computer is using this printer" and won't print.

bobdawsonvenice — Fri, 21 Mar 2014 13:45:59 GMT

mtRoom, thanks for the good info. Especially about the port naming.

I have the problem and I have the "WSD..." naming. You've given me an idea about reinstalling and watching the port assignments. I'll post back with the results.

Re: mx 922 often says "another computer is using this printer" and won't print.

bobdawsonvenice — Fri, 21 Mar 2014 22:35:49 GMT

mtRoom, you provided the solution!

I removed all traces of the printer on both Windows 7 machines. Then I reloaded each machine from the original Canon MX922 disc. It created ports that began with "CNJN..." I have tested extensivley and it seems to be fixed.

What I do not know is how the ports beginning with "WSD.." were created in the first place. It may have come from allowing Windows 7 to install the printer (instead of using the Canon disc).

After installing fom disc and testing, I ran Windows Update and I see an optional update to the Canon SW recommended by Microsoft. This could be how I got into trouble the first time, since I remember performing this update a month or two ago. I may pass on this update for awhile. But even if I allow the update and it it gets me into trouble, I now know how to fix the problem.

Thanks again mtRoom.

Re: mx 922 often says "another computer is using this printer" and won't print.

mtRoom — Sat, 22 Mar 2014 04:06:12 GMT

No worries. Glad it worked for you too.

Re: mx 922 often says "another computer is using this printer" and won't print.

wildflower — Sat, 05 Apr 2014 13:58:53 GMT

I have uninstalled and reinstalled it about 20 times. I need another solution.

Re: mx 922 often says "another computer is using this printer" and won't print.

wildflower — Sat, 05 Apr 2014 14:03:04 GMT

I click on "I agree - install firmware" and nothing happens.

Re: mx 922 often says "another computer is using this printer" and won't print.

LindaK — Wed, 07 May 2014 21:21:05 GMT

I have just bought an MG7150 and got it up and running no problem. Then suddenly I get a message saying "another computer is using the printer" and it wont print any more. I am running windows 7. I have read the other comments, but do not know what to do to get it working. Can anyone help please?