topic Re: Cannon MX920 always goes offline and won't print. in Printer Software & Networking

Cannon MX920 always goes offline and won't print.

g-lpawlak — Sun, 15 Sep 2013 22:40:50 GMT

I don't know what I am doing wrong. Followed the directions on set up. It was great the first day and then offline. I always have to reconnect to our wireless network and that is only hit and miss. I don't know what I am missing, but I am desperate....3 kids in school always needing to print....... this is too much stress! Please help!!

Re: Cannon MX920 always goes offline and won't print.

Jason — Mon, 16 Sep 2013 02:08:13 GMT

Hi g-lpawlak!

To ensure the most accurate information is provided, please let us know the version of Windows or Mac in use. We look forward to hearing back from you!

If this is a time-sensitive matter, we would suggesting reaching our technical support team through the following link: Contact Us.

Thanks!

Re: Canon MX920 always goes offline and won't print.

rstaffel — Sat, 02 Nov 2013 04:14:32 GMT

I'm having the same problem using two Windows 8.1 machines and one Windows 7. Sometimes it prints, mostly it goes offline. Have tried power cycling, reinstalling the drivers, trying to use printer offline. No magic fixes. Really super frustrating for a new printer.

Re: Cannon MX920 always goes offline and won't print.

DaveHill — Sat, 09 Nov 2013 20:44:50 GMT

My new cannon MX-920 will not stay on line. my two windows 7 computers work ok when I enable popups. which i'refer not to do. If I knew what popup to allow it would be ok.

mywindows 8.1 always thinks the printer is in standby. even rhough the other computers are on line. . power cycling the pronter always puts the printer back online. How do i fix this?

wireless network computers win 7 HP Acer. win8.1 surface pro access point Belkin

Re: Cannon MX920 always goes offline and won't print.

Michael — Sat, 16 Nov 2013 14:48:23 GMT

Hello.

Please contact our technical support group for assistance with these issues. Please use the link below to contact our support group.

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Re: Cannon MX920 always goes offline and won't print.

greyskeis — Fri, 13 Dec 2013 02:27:24 GMT

so...this sucks...I have the same problem window 7. Never ever had such issues. I'm tech savy, electronic engineer and work with computers all the time. Why doens't Canon publish problem statement and corrective action?

Re: Cannon MX920 always goes offline and won't print.

fadeeveu — Sat, 21 Dec 2013 13:17:46 GMT

Have the same issue with my MG3100...

Re: Cannon MX920 always goes offline and won't print.

pecocus — Sat, 28 Dec 2013 20:19:38 GMT

Same issue for me, but it's a MX922. Cycling power brings it back, but it's very annoying.

Re: Cannon MX920 always goes offline and won't print.

cdunn — Thu, 02 Jan 2014 17:36:27 GMT

I'm having problems with my MX922 - has started to drop connection to my router (have to restart the printer each time want to print) as well as recently giving me a error that I need to load paper into the top paper drawer (shich is for photos and the like) each time I try to print items from web site that I use every day. Have to print to a PDF, save it to my Mac and then open the PDF to print. VERY VERY dissapointed in Canon. May be going to HP if this keeps up and no fix in sight!

Re: Cannon MX920 always goes offline and won't print.

geoffcraighead — Fri, 17 Jan 2014 20:44:52 GMT

No one hear appears to have an answer. I have had many canon products and all worked very well. I am really disappointed with the MX920 and am ready to throw it away. Every time I want to print to it in the other room it is offline and I have to spend time reconnecting or rebooting or futzing with it. Oh thats right, I forgot that my time is totally worthless.....

Re: Cannon MX920 always goes offline and won't print.

blupkwy3 — Sun, 06 Jul 2014 00:44:47 GMT

My 922 has two listing in the printer Q, it lists "920 series printer" and "920 series printer WS".

If I change the printer used from "920 series printer " to "920 series printer WS"(on the drop down list-I use windows 😎 when I go to print, it prints with no problem. If I go back to "920 series printer" it shows printer errors.

Mr Burk

Re: Cannon MX920 always goes offline and won't print.

BoinLV702 — Thu, 11 Sep 2014 19:29:00 GMT

Tried ALL above, to no avail... playing with router, network settings, reinstalling canon software.

After reinstall, worked for 4 days, then went offline, again.

Today, found old thread for MX430 - suggestion of changing port to CNGJNP WORKED! It's at the bottom of the port list. The install automatically selected 'WS' as the port - WHY? Here's the link: http://forums.usa.canon.com/t5/Printer-Multifunction-Support/My-MX430-keeps-going-offline-and-won-t-print/td-p/33417

May be more challenging for Win8 (I have Vista and Win7 on mixed wired/wireless network. My MX922 is wired

Bob

Re: Cannon MX920 always goes offline and won't print.

1susanparrish — Wed, 19 Nov 2014 23:18:01 GMT

Why is there no solution to this issue posted here?

I'm using windows 8.1 as well and it continues to go offline!

IRRITATING!!!!

Re: Cannon MX920 always goes offline and won't print.

jeffbarrow — Thu, 04 Dec 2014 18:20:15 GMT

I have this problem every time I print whether it is from my Macbook (OS X Yosemite or Mavericks), iPhone and iPad (iOS 7 or 8). This has obviously been a problem for over a year and Cannon has done nothing to resolve it?? Last Canon I purchase.

Re: Cannon MX920 always goes offline and won't print.

jconley71 — Wed, 23 Dec 2015 15:04:19 GMT

what was the answer

Re: Cannon MX920 always goes offline and won't print.

harrybuckman — Thu, 24 Dec 2015 04:33:59 GMT

HERE is the fix!!!! Go to settings then LAN settings then other settings then " wireless LAN drx" and disable it.

Your printer will no longer disconnect!

This is a power saving feature that is malfunctioning.

Merry Christmas

Re: Cannon MX920 always goes offline and won't print.

shaquia — Sat, 26 Dec 2015 19:45:22 GMT

Re: Cannon MX920 always goes offline and won't print.

gregsandiego — Sat, 16 Jul 2016 14:23:17 GMT

I tried that one and STILL it goes offline in 1 to 3 days.

Re: Cannon MX920 always goes offline and won't print.

Nakri — Thu, 13 Oct 2016 13:36:02 GMT

Try and look at the IP address the printer asigns itself and if that is not in the range that your router (access point) is set for it won't connect. I have an MX920 and had the same issues for a long time. I was ready to scrap the printer. On reflection it seems the self assigned IP address drifted over the years of powering up and down that it was out of range of the various routers i have owned. Try doing the big factory reset through the menu/setup/device settings/ reset. This should bring it back to settings close to when you unpacked it and it worked and you thought you loved this new printer, it was so easy to connect. Also check your IP address start and end range found in the DHCP Server. To do this you'll need the IP numbers of your router which are usually printed on the router with model and serial numbers. Type this in the address bar of your internet browers and login in. Admin login username and password is also usually written on the router base.

Hope this helps

Nick

Re: Cannon MX920 always goes offline and won't print.

HeidiV — Thu, 26 Jan 2017 18:35:43 GMT

How do you get to the "Lan" setting??