topic Re: iPad not finding Pixma MG5420 via AirPrint in Printer Software & Networking

iPad not finding Pixma MG5420 via AirPrint

BinkyM — Mon, 23 Feb 2015 16:56:48 GMT

Hi, Canon:

Sooo frustrated. My iPad Air running 8.1.3 (and several previous versions) has never been able to find my MG5420 via AirPrint to print to it. My Network Config Page shows that my Wireless LAN is Enabled; my Connection is Active; the Signal Strength is 100%. When I attempt to print, I'm told, "No AirPrint Printers found."

As a test, I tried using Google Cloud print, and that worked. Problem is that I don't ever need to print via that method.

I have googled the bejesus out of this problem over the months that I've had this problem, and haven't found one iota of useful information. Canon's support page consists of "Turn the printer on, and AirPrint your documents!"

I'd be so grateful for some assistance that I'd cry if paper started spewing from my printer. I'm a disabled vet and bought this printer after scrimping and saving and all it's done is collect dust and I'm bereft.

Oh: I have a Mac and I turned on Printer Sharing via Ethernet for devices using Wifi. That hasn't helped any, either.

Thanks for helping me out with this. I'm ready to rip my hair out by the roots!

Binky

Re: iPad not finding Pixma MG5420 via AirPrint

jrhoffman75 — Mon, 23 Feb 2015 19:47:31 GMT

Is your printer connected to your Mac by USB or WiFi?

Re: iPad not finding Pixma MG5420 via AirPrint

BinkyM — Tue, 03 Mar 2015 13:13:31 GMT

I can't print from my Mac via wifi, either, so when I need to print, I connect a USB cable.

I've always wondered: my wifi network is passworded with WPA2. Does this have anything to do with me not being able to print, because I need to enter a password to access the wifi network? Could that be the problem?

Binky

Re: iPad not finding Pixma MG5420 via AirPrint

jrhoffman75 — Wed, 04 Mar 2015 04:02:40 GMT

Even if your wifi is password protects you should be able to connect printer via WPS.

Re: iPad not finding Pixma MG5420 via AirPrint

BinkyM — Wed, 04 Mar 2015 04:09:00 GMT

Um, okay; HOW? Again, the instrux tell me to select "Print," select my printer, and then print. It's not happening. I've been through Apple's troubleshooting tips, and I'm not printing. So what do I do now? I've provided the info from the Config sheet my printer spits out.

I'm not a low-end user; I've been using micros since 1983 (Apple ][, Apple ///, IBM PC, Mac 1985-present, and iPods, iPhones, and iPads, and did Mac tech support for 27 years), but I'm stymied by this because of the dearth of info on the net. Everywhere I look, I'm told, "Plug it in and print." That's not working. There's no AirPrint printer to print on, either on my iPad or my Mac. (Or my iPhone, but I didn't even expect that to work because it's an iPhone 4; I was surprised when it gave me the option.)

Re: iPad not finding Pixma MG5420 via AirPrint

jrhoffman75 — Wed, 04 Mar 2015 12:34:52 GMT

Go here and see if this helps:

http://www.usa.canon.com/cusa/consumer/products/printers_multifunction/photo_all_in_one_inkjet_printers/pixma_mg5420#Wireless_Help

Re: iPad not finding Pixma MG5420 via AirPrint

BinkyM — Wed, 04 Mar 2015 13:31:01 GMT

Aside from the fact that I've been there already, the "help" there consists of "Make sure the printer is powered on and has paper in it." I mentioned this in my initial message.

The link there to "Go to Wireless Help Homepage" leads back to that page!

The net is littered with messages from owners of the same printer asking for help, with no solution. I gather I'm not gonna be getting any help either, Huh?

Re: iPad not finding Pixma MG5420 via AirPrint

jrhoffman75 — Wed, 04 Mar 2015 13:57:14 GMT

There are 20 pages of instructions for setup. If you have followed all of that and can't get it to work then you should probably call Canon. You can get their phone number on the support page for your printer.

Re: iPad not finding Pixma MG5420 via AirPrint

BinkyM — Wed, 04 Mar 2015 16:46:48 GMT

And all of it is for the Mac and the PC; not one page addresses the iPad.

Re: iPad not finding Pixma MG5420 via AirPrint

BinkyM — Wed, 04 Mar 2015 16:47:17 GMT

So I'll call Canon.

Re: iPad not finding Pixma MG5420 via AirPrint

jrhoffman75 — Wed, 04 Mar 2015 16:55:26 GMT

Up above you said the printer is not connecting via WiFi.

Did you followinstructions to get printer connected, either by WPA or WPS?

Until your printer and iPad are both connected to the same WiFi network AirPrint will not work.

AirPrint does not connect directly to the printer; it uses WiFi. That's why I gave you the link for WiFi setup.

Re: iPad not finding Pixma MG5420 via AirPrint

Ramona — Thu, 05 Mar 2015 08:09:50 GMT

Hi BinkyM,

You will want to ensure that the Bonjour setting on the printer is enabled. If the setting is disabled, you will not be able to print via Apple AirPrint. To ensure the setting is enabled, please follow these steps:

1. Navigate to SETUP from the main screen of the printer.

2. Press the third Function button below the screen to display the SETUP menu.

3. Use the left/right arrows to select DEVICE SETTINGS, then press the OK button.

4. Use the up/down arrows to select LAN SETTINGS, then press the OK button.

5. Use the up/down arrows to select OTHER SETTINGS, then press the OK button.

6. Use the up/down arrows to select BONJOUR SETTINGS, then press the OK button.

7. Use the up/down arrows to select ENABLE/DISABLE BONJOUR, then press the OK button.

8. Use the up/down arrows to select ENABLE, then press the OK button. The printer will enable the setting and then

display a confirmation screen showing that it was set.

9. Press the HOME button to return to the main menu.

Should you still experience difficulty after enabling the Bonjour setting, please call or email us using one of the methods on the Contact Us page for further assistance.

Re: iPad not finding Pixma MG5420 via AirPrint

BinkyM — Thu, 05 Mar 2015 13:13:17 GMT

Holy crap! The set-up instructions never mentioned the "Bonjour" setting, Ramona, but I did as you said, and both my iPad and my Mac are printing now! I am so, so grateful! After SIX MONTHS, I'm printing! I love you, Ramona! Thanks ever so much! I'm a happy girl! I'm gonna go waste ink like crazy! Yay!

Re: iPad not finding Pixma MG5420 via AirPrint

CoachGreg18 — Sun, 25 Dec 2016 18:21:18 GMT

Excellent advice about Bonjour Seettings. It worked perfectly for me too.

Re: iPad not finding Pixma MG5420 via AirPrint

Jmjofbrezp9 — Tue, 03 Jan 2017 18:01:51 GMT

I followed directions to set up my airprint for my ipad pro and none of these directions worked. I have been very disatisfied with this printer because it is slow.

Re: iPad not finding Pixma MG5420 via AirPrint

Jmjofbrezp9 — Tue, 03 Jan 2017 18:16:58 GMT

I followed instructions for either WPA or WPS and it still did not work. The printer timed out and would not set up. My printer and ipad are both connected to the same wifi network

Re: iPad not finding Pixma MG5420 via AirPrint

Ramona — Wed, 04 Jan 2017 05:33:24 GMT

Hi Jmjofbrezp9,

To try and get the printer conneted to your network, please try using the Standard Setup method provided here. Please also ensure that the Bonjour settings of the printer are still enabled as mentioned earlier in this forum thread. Should you continue to experience difficulty, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.

Re: iPad not finding Pixma MG5420 via AirPrint

Davidjseidel — Thu, 16 Feb 2017 00:26:13 GMT

I tried all of this with pix a mx 926

still no AirPrint printer shows up on iPad

on same wifi network Same password says printer is connected

checked Bonjour

STILL NOTHING

very upset with the wasted time and frustration of this supposedly easy process

takes hours of tedious attempts and

still can't print 😡😡😡😡😡

Re: iPad not finding Pixma MG5420 via AirPrint

Wkothman — Mon, 12 Jun 2017 21:58:50 GMT

My printer had worked fine with AirPrint for months before stopping after a severe lightning storm. At which point "nothing" helped. I finally went deep in Setup menu and reset all settings. Then turned on Bonjour. Still no luck. Finally rebooted my router - and then AirPrint worked again. IMPORTANT- on my Netgear router simply unplugging and plugging power cord did NOT work - I had to log into the router and hit the "Reboot" button on the that page.

Re: iPad not finding Pixma MG5420 via AirPrint

Wkothman — Mon, 12 Jun 2017 22:07:02 GMT

After enabling Bonjour you may need to reboot your router. NOT just unplug and plug in power - log into router app (mine is Netgear) and click the "reboot router" button. Worked for me.