topic "ports that cannot be used with their current settings" in Printer Software & Networking

"ports that cannot be used with their current settings"

OldMan — Mon, 19 May 2014 01:25:18 GMT

Hi all,

So what does "There are ports that can not be used with their current settings" mean? Am attempting to connect to a Canon MG3500 series printer via wireless.

Regards,

Old Man

Re: "ports that cannot be used with their current settings"

Jason — Mon, 19 May 2014 01:44:41 GMT

Hi!

So that the Community can help you better, we will need to know the version of Windows or Mac in use.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: "ports that cannot be used with their current settings"

OldMan — Mon, 19 May 2014 01:50:57 GMT

Windows 7

Re: "ports that cannot be used with their current settings"

OldMan — Tue, 27 May 2014 19:38:40 GMT

I've since tried a reinstall and the Canon printer does not seem to recognize my wireless network even after, as instructed, pressing the WPS button on my cable modem ...

I fear this printer is rapidly becoming a paper-weight

Re: "ports that cannot be used with their current settings"

BaldingMike — Mon, 26 Jun 2017 19:48:45 GMT

I started to get this message yesterday. I got it while trying to use my MG7120, gave up trying to make it work and bought a new MX492. I am running Windowa 10 on an ACER Aspire ES 15 and a D-Link router. I don't think the router is the problem as I linked directly from the printer to the MG7120 and it wouldn't print!

Re: "ports that cannot be used with their current settings"

BaldingMike — Tue, 27 Jun 2017 10:47:18 GMT

I obviously was very frustrated yesterday as my post is not very clear! Neither printer will work, and the older printer would not work when connected directly to my laptop, so I assume the problem is with the ports on my laptop. Why can't Canon anticipate problems like this and allow for it in their software?

Re: "ports that cannot be used with their current settings"

Patrick — Tue, 27 Jun 2017 17:49:23 GMT

Hi BaldingMike,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI