topic Re: Problems installing wireless connection to Pixma MX922 in Printer Software & Networking

Problems installing wireless connection to Pixma MX922

Slotibartfast — Tue, 18 Feb 2014 22:49:34 GMT

My installation was going just fine until the disk tried to install my drivers for the Pixma MX922. It just gets a few seconds into it and the installation fails at the "cleaning up shortcuts" message. I've tired to reinstall a number of times, rebooting my computer in between trys. I also tried downloading the drivers from the Cannon site and the same problem happens during installation from those files. I have an HP Pavilion PC. How can I get the drivers to load? I have the same problem if I try to install the printer using a USB cable. I'm at the end of my rope on this one.

Re: Problems installing wireless connection to Pixma MX922

Danny — Tue, 18 Feb 2014 22:53:31 GMT

Hi, Slotibartfast!

So that the Community can help you better, we will need to know exactly which operating system is running on your computer. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is ready to help by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: Problems installing wireless connection to Pixma MX922

Slotibartfast — Wed, 19 Feb 2014 02:58:35 GMT

Sorry for the confusion. I'm running Windows 7. Also, after my post, I tried to see if my computer would just find the printer using the Add A Printer function through Control Panel. The computer found the printer but when I tried to add it, I got an Error 0x00000105 message.

Re: Problems installing wireless connection to Pixma MX922

Ramona — Sat, 15 Mar 2014 23:39:57 GMT

Hi Slotibartfast,

If you disable any antivirus or firewall software that is on your computer and then attempt to reinstall the printer, does it install successfully?

If this is a time-sensitive matter, additional support options are available at Contact Us.

Re: Problems installing wireless connection to Pixma MG5620 I give up!

Andybrown01 — Thu, 24 Sep 2015 20:49:02 GMT

OS: Windows 7 Pro

My brand new shiny MG5620 recognizes my LAN and will print from IPad and IPhone. However, my PC will only recognize the printer when it is USB wired. There is something going on with the desktop and I have tried many, many tweaks. This has happened before with a Lexmark so I know the PC is to blame. Yes, I've tried turning off firewalls, etc. You name it, I've tried it. There is one thing: I update Windows manually and there are a slew of .NET updates I have not allowed. Could that possibly be the answer?

I give.

Re: Problems installing wireless connection to Pixma MG5620 I give up!

Michael — Sat, 26 Sep 2015 15:29:41 GMT

Andybrown01,

Since the printer is being used via USB, the drivers will have to be removed and reinstalled for a wireless setup. Disconnect the USB cable fromt he prniter and uninstall the MP Drivers for the printer.

Next, visit our website to download the latest drivers:

MG5620 Drivers & Software

If you continue to have difficulties, find more help at Contact Us.

Re: Problems installing wireless connection to Pixma MG5620 I give up!

Andybrown01 — Mon, 28 Sep 2015 14:43:49 GMT

Thanks for your response. I did figure out the resolution:

Acquire a 2-meter long USB cable with the correct connectors, insert one end into the printer port, and insert the other into a USB port on the PC. Secure the cable so as not to present a tripping hazard or ADA violation.

Works perfectly!!

The rest of the help tips are Bravo Sierra.

Peace out.

Re: Problems installing wireless connection to Pixma MX922

jrcorsey — Sat, 24 Oct 2015 19:59:52 GMT

That link, like every other link to the main Canon Website, is down.

So far the MG5620 does not appear to be a wireless printer. A wireless scanner, sure. Not printer.

Got myself a USB cable until Canon gets it's act together.

Re: Problems installing wireless connection to Pixma MX922

jrcorsey — Sat, 24 Oct 2015 21:46:32 GMT

Found my solution on a Microsoft forum. (who would have thought)

First, a bit of backstory: when I attempted to install as a wifi printer, the install would complete, but at the last step, if I checked the setup log report, it contained the message "Network setup of the printer : failed"

The printer and router were in communication, and the Canon Driver Install program could see the printer on the network. But I could not print, although I did manage to scan at one point.

I then noticed that no icon had been created under "Printers and Faxes" in Windows.

So i installed the printer as a USB. Smooth sailing, icon created.

Reran the Setup program to switch from USB to Wifi. Smooth install, again with the failure. No more printing.

Found this on a Microsoft Forum:

"He had me open
printer properties and changed the port to CNBJN CanonBJ Network
port. It again failed to print. He had me go to printer properties and
un-check use printer offline. It then printed from my computer."

I re-installed as a USB printer (to restore the icon I had uninstalled (several times) trying other remedies). Switched from virtual port to CanonBJ port. "use printer offline" was not checked. Still no love. Repeated the whole deal, no change.

So I shrugged and unplugged the USB cable. Spool activated, BEGAN TO PRINT WIRELESSLY.

So I suggest the following:

1) Do not install from CD. Download latest driver package from Canon (same installer, newer driver)

2) Install as wireless first, to establish communication between router and printer.

3) Install as USB, to create Windows printer icon and get it working.

4) Choose CanonBJ Port from Printers and Faxes.

5) Verify that "Use Printer Offline" is not checked.

6) Unplug USB cable and print.

Good luck! Many people have struggled for months with this problem. I struggled for 12 hours. May our struggles prevent yours!

Re: Problems installing wireless connection to Pixma MX922

jrcorsey — Sat, 24 Oct 2015 21:59:18 GMT

UGH.

So I can print, but I can no longer scan from the PC.

If I tell the MX 5620 to scan, it scans and sends the file to the PC.

The Canon Utility then refuses to acknowledge the file because the USB cable is unplugged. I can use the file in other Windows utilities, however.

The Windows utilities cannot initiate a scan because the MX5620 no longer has an icon in "Scanners and Cameras".

At this point it's clear that the problems originate with bungled Canon software.

I'll post a workaround if I find one.

Re: Problems installing wireless connection to Pixma MX922

jrcorsey — Sat, 24 Oct 2015 22:07:52 GMT

That's MG 5620, not MX... sorry

Re: Problems installing wireless connection to Pixma MX922

Waddizzle — Sat, 24 Oct 2015 22:22:06 GMT

There is nothing wrong with the Canon software. It is a "feature" of Windows.

Windows does not allow you to share scanners with other users. The assumption is made that in order to use the scanner, then you must be physically standing in front of the scanning device. In other words, if the scanning device is not at a remote location, then there is no need to connect to it remotely. Sharing a scanner with remote users contradicts that assumption. What would be the point in connecting to a scanner that is in another room or building?

A similar assumption exists with the scanner driver software. It assumes that the device connects to only one computer via USB. Some scanners do you allow you to scan to a specific file location. S ome even allow this location to be on a network drive. That network drive location can be shared by users. Read the specs on your device. Not all features may be "networkable." The Canon site is currently going through a reconfig, so I haven't been able to download anything all day.

Re: Problems installing wireless connection to Pixma MX922

jrcorsey — Sat, 24 Oct 2015 23:26:21 GMT

Ran the install again, for Wifi this time. Did not lose printing capability, now the scanner will work with the Canon utility but not other windows programs.

I'll call Canon on Monday, try to get Windows functionality, will update then.

Re: Problems installing wireless connection to Pixma MX922

jrcorsey — Sun, 25 Oct 2015 00:06:26 GMT

Wadizzle, thanks for your interest.

It appears that I am unlucky to have a new Canon printer with issues on the day they took down the site.

You are, however, in error. For one thing, I am not attempting to share the scanner with another user. My printer is only connected to my singular PC via my router. Windows is not preventing this, nor has it ever.

I am not attempting to scan remotely, I am attempting to initiate a scan from my PC. I can do this from the Canon Utility now, or I can initiate a scan from the device itself. Third party programs, however, like Word, Photoshop, Open Office, and Photo Printer, are unable to initiate scans as they have with other devices. My belief at this time is that this problem comes from Canon's install program, which bypassed Window's normal Scanners and Cameras install process. Thus, no icon in Scanners and Cameras, which means that the MG5620 is not installed as a scanner in Windows.

This is similar to the problem I had with installing the MG5620 as a printer; the Canon Install Utility attempted to bypass Windows when installing the printer as a WiFi device. Only when I installed it via USB would it install as a Windows printer.

I also know the Canon software has problems because even after the MG5620 is working as a WiFi printer, the Canon Install Utility first identifies the MG5620 via WiFi and then says it is not connected. I think Canon has again tried to bypass the native Windows Networking because even after identifying the MG5620 via the router, the Canon Utility was unable to identify the router, read the router password, or register the product via the internet, claiming that no network was connected. Luckily, these are all steps that may be bypassed.

However, in several places the Canon software is programmed to obstruct your progress. For example, the Canon Scanning Utility insisted, after the MG5620 wirelessly sent it a scanned document, that there was no document, because "The USB cable is disconnected". I was still able to use the document, easily in Windows programs, with some difficulty after bypassing the obstacle in Canon. Similarly, I had to install several times to find a path around the greyed-out "Next" buttons that stall your progress when the Canon software gets confused.

Goodness knows that Microsoft is never mistake free. I'd be willing to allow that the complexity of accomodating the many install requirements of the various Windows versions made Canon unwilling to follow Microsoft standard procedure. This one is not on Windows. So many other printers install themselves in Windows sucessfully, and you plug them in and use them, and those people are happier than I.

I'm really hoping that once the scanner gets installed in Scanners and Cameras, I'll never have to deal with this again, and then I'll be happier. But the suspicion that Canon is trying to force me to use a Canon branded scan utility instead of my useful applications still burns.

Thank you for allowing me to vent.

Even though I sound angry, I'm more frustrated, and would happily try any suggestion you have that would allow the MG5620 to be installed as a scanner in Windows, instead of only via the Canon Utility, My Image Garden.

And ugh, now I have to figure out how to turn off the power saver, which does not put the machine to sleep, it turns the MG5620 off. So every time I work for 15 minutes, I have to go press to power button (and waste the startup ink) to work again. Ugh. This printer better be awesome.

Re: Problems New Instalation of Pixma MX922 won't print

topjon — Wed, 18 Apr 2018 16:25:50 GMT

I have just installed a new Canon MX922 Wireless Printer on my PC running Windows 7 Pro. When I check the status of the printer it shows “ready” but when I try to print I get the following message and I am the only one using the printer. “Another computer is using the printer. The following status is the usage status of that computer.”

Re: Problems New Instalation of Pixma MX922 won't print

shadowsports — Thu, 19 Apr 2018 14:26:12 GMT

Bounce the Print Spooler service, works everytime.