topic Re: 2270 scan online waiting in Printer Software & Networking

2270 scan online waiting

synergysupport — Thu, 09 May 2013 17:15:42 GMT

When I go to the scan tab and press online, it sits there at waiting. Needless to say, I can't scan. Any help will be appreciated it. Thanks.

Shane

Re: 2270 scan online waiting

Stephen — Thu, 09 May 2013 17:59:33 GMT

Hi Shane!

So that the Community can help you better, we will need to know exactly what equipment you're using, any error messages you're getting, and the Computer Operating System you're using (Windows XP/Vista/7/8 or Mac 10.x). Any other details you'd like to give will only help the Community better understand your issue! Thanks and have a great day!

Re: 2270 scan online waiting

synergysupport — Thu, 09 May 2013 18:33:11 GMT

Model: Canon iR2270/iR2870 PCL5e

No error other than when I press the online button under scan tab, it just sits there "waiting". I am able to print, copy, etc. Scan to email is the problem.

Windows 2003 Server

Re: 2270 scan online waiting

Stephen — Thu, 09 May 2013 19:34:45 GMT

Hi Shane!

We're sorry for the confusion.Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you! If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area!