topic Re: Pixma 870 problem printing keep getting "printer is offline" have a wireless network in Printer Software & Networking

Pixma 870 problem printing keep getting "printer is offline" have a wireless network

drt — Sat, 18 Jan 2014 01:01:28 GMT

Re: Pixma 870 problem printing keep getting "printer is offline" have a wireless network

Danny — Sat, 18 Jan 2014 01:19:44 GMT

Hi, drt!

So that the Community can help you better, we will need to know exactly which operating system is running on your computer. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: Pixma 870 problem printing keep getting "printer is offline" have a wireless network

drt — Sat, 18 Jan 2014 01:27:17 GMT

I am using XP Pro - printer works fine when used with USB for some reason the desktop that is conected thru the modem/router can not get it to print - keep getting printer is offline msg.smae with laptop.

Re: Pixma 870 problem printing keep getting "printer is offline" have a wireless network

Julius — Wed, 05 Feb 2014 16:51:09 GMT

Hello drt,

Please go through the wireless troubleshooting steps HERE to get the printer back online.

Also, feel free to contact Technical Support if you need further assistance.