topic Pixma MG5220 printing problem in Printer Software & Networking

Pixma MG5220 printing problem

TonyU — Thu, 19 Dec 2013 18:42:57 GMT

I have a Pixma MG5220 printer and I have to re-enter the wi-fi passphrase each time I want to print a document from my computer. Is this normal or is there a way to set it permanently?

Thanks in advance,

Tony

Re: Pixma MG5220 printing problem

Tiffany — Thu, 19 Dec 2013 19:50:11 GMT

Hi TonyU!

So that the Community can help you better, we will need to know the computer operating system you're using (Windows XP/Vista/7/8 or Mac 10.x). Any error messages or other details you'd like to give will also help the Community better understand your issue.

Thanks and have a great day!

Re: Pixma MG5220 printing problem

TonyU — Thu, 19 Dec 2013 20:46:28 GMT

The OS on my computer is Windows 7 Professional. I do not get an error message, but on the Canon IJ Network Tool page the status of the printer is 'Not Found'.

Thanks,

tony